Business Administration Apprentice

ST MONICA TRUST

Bristol, BS31 2FW

Closes in 14 days (Thursday 24 October)

Posted on 10 October 2024

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Summary

Are you looking for an apprenticeship in an organisation who are passionate about developing their staff? Do you want to work in a nurturing, caring organisation and environment? Are you passionate about doing a good job? Do you share our values? If so, we hope you’ll consider applying to join our team.

Annual wage
£16,252.60 a year

Minimum wage rates (opens in new tab)

Salary Ranges: £16,252.60 - £19,910.80

Training course
Business administrator (level 3)
Hours
Monday - Friday 8.30am - 4.30pm

35 hours a week

Possible start date

Monday 25 November

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Provide and deliver full administrative and enquiries support within a complex and multi-functioning operation
  • Ensure the Learning Management System is up to date with courses and delegates
  • Support a seamless journey for training delegates in booking onto courses, instructions and recording training undertaken
  • Support in the delivery of quality and professional training by meeting trainers’ needs in printing, room set up, catering orders etc.
  • Ensuring continuous stock of admin, training and catering supplies
  • Maintain accurate records, take meeting minutes, typing duties, coordinating diaries. Following set processes to meet requirements of regulatory bodies and SMT policies
  • Build and maintain positive relationships with a wide range of stakeholders across and externally to St Monica Trust
  • Act as first point of contact on training booking queries

Where you’ll work

Somderdale Pavilion

Keynsham

Bristol

BS31 2FW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HIT TRAINING LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

    • Your training plan

    Alongside the apprentice they will agree on a personal learning and development plan, setting a timetable of learning activities in preparation for the End Point Assessment (EPA).

    The HIT Vocational Trainer will meet with the apprentice regularly either online or face to face to complete and review assessments, provide further coaching where required and agree the next steps of learning.

    More training information

    The business administrator is expected to deliver their responsibilities efficiently and with integrity - showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.

    Requirements

    Desirable qualifications

    GCSE in:

    • English (grade 4/C)
    • Maths (grade 4/C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Organisation skills
    • Customer care skills
    • Administrative skills
    • Team working
    • Initiative

    About this company

    Since the Trust was founded we have been dedicated to enriching the lives of older people. Over 1,200 colleagues work hard together to continue and develop the ideals that Monica Wills had back in the 1920’s. Thanks to the income we receive from our endowment fund we’ve made amazing things happen over the years. Today, we’re still as forward thinking and innovative as we’ve ever been. We now deliver care and well-being in five retirement villages in and around the Bristol area. Our fifth, The Chocolate Quarter, recently opened in Keynsham – on the site of the old Cadbury chocolate factory! Each of these villages is there to offer high quality care and support for older people in various stages of their life. Yes, each village offers a care home or sheltered accommodation. But they also offer something much more valuable: independence. The villages have things like shops, a gym, a hairdresser, restaurants… everything to give our residents a real feeling of freedom and a good quality of life.

    https://www.stmonicatrust.org.uk/ (opens in new tab)

    Company benefits

    Access to free gym and pool, Discounts on shopping, holidays, insurance and days out, Blue Light, Subsidised staff meals.

    After this apprenticeship

    • While not guaranteed, the apprenticeship may lead to a permanent position with St Monica Trust after completion of your apprenticeship
    • A qualification that you can use to support other work opportunities or progression 

    Ask a question

    The contact for this apprenticeship is:

    ST MONICA TRUST

    Clare Reeve

    Clare.Reeve@stmonicatrust.org.uk

    The reference code for this apprenticeship is VAC1000281593.

    Apply now

    Closes in 14 days (Thursday 24 October)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.