HR Apprentice

Summary

An exciting opportunity has arisen at North Herts Council for an Apprentice in our Human Resources department. Duties will include dealing with customer enquiries via email and telephone as well as some face-to-face contact.

Annual wage: £22,702 a year
Minimum wage rates (opens in new tab)
Training course: HR support (level 3)
Hours: Monday - Thursday 8.45 - 5.15 Friday 8.45 - 4.45
37 hours a week
Possible start date: Sunday 1 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties will include dealing with customer enquiries via email and telephone as well as some face-to-face contact. You will also assist with the delivery of various projects and play an important role in supporting the services provided by the team.

Where you’ll work

Council Offices

Gernon Road

Letchworth Garden City

SG6 3JF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CT SKILLS LIMITED

Your training course

HR support (level 3)

Equal to A level

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.

Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.

Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.

Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.

Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.

Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.

Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

Learning will take place within the workplace and you will meet virtually with a tutor regularly. As part of your employment, you will study for and complete a HR Support Level 3 Apprenticeship, which is designed as an entry level role into Human Resources.

Requirements

Essential qualifications

GCSE or equivalent in:

Maths & English (grade 4, C or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Analytical skills
Team working
Non judgemental
Patience

About this company

North Hertfordshire is a large rural district with approximately 125,000 residents with four historic towns, Hitchin, Baldock, Royston and Letchworth Garden City. The Council has a clear vision: We put people first and deliver sustainable services, to enable a brighter future together.

https://www.north-herts.gov.uk (opens in new tab)

Company benefits

Local Government Pension Scheme (18% employer contribution) Generous annual leave, including Christmas close down period Occupational sick pay Free car parking Flexible working options including flexi scheme and home-working

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

This is a fixed term contract within the Organisation. More information can be found on our website.

Ask a question

The contact for this apprenticeship is:

CT SKILLS LIMITED

The reference code for this apprenticeship is VAC1000281554.

Apply now

Closes tomorrow (Thursday 24 October)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

To apply for a position you must complete the online application form and submit it to be received by us no later than midday on the closing date. Please note that we do not accept CV applications, either on their own or accompanying application forms. Therefore please ensure that all relevant information is provided on the application form.

Cookies on Find an apprenticeship

Contents