IT Support Engineer Apprentice

BLUE MOON SOLUTIONS LTD

Wellingborough, NN29 7PJ

Closes in 24 days (Monday 4 November at 11:59pm)

Posted on 10 October 2024

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Summary

We are now seeking a personable and enthusiastic IT Support Engineer Apprentice to join our small, hardworking, and busy technical support team. This is a very varied and exciting role covering many different technologies, delivered to a wide variety of customers, both office based and at customer’s premises.

Annual wage
£15,600 a year

Minimum wage rates (opens in new tab)

£15,600 for year 1 increasing in Year 2

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 9.00am - 5.30pm, occasional weekend or out of hours work may be required.

37 hours a week

Possible start date

Monday 11 November

Duration

1 Year 4 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Providing telephone, remote and on-site technical support to customers, with a focus on quality services whilst adhering to company processes and procedures. 

Tasks and responsibilities:

  • Communicating with customers throughout process via telephone and email
  • Logging, allocating and managing support tickets on help desk system
  • Contributing to Team Meetings
  • IT Support (remote and on-site)
  • Gaining knowledge in problem investigation, problem diagnosis and solution implementation both remotely and onsite.
  • IT Installation: Preparation of equipment and services in line with work specification and appropriate deadlines.
  • Accurately recording all environment configuration and system credentials on an ongoing basis
  • General Office Administration

Where you’ll work

2 Tower Court

Irchester Road

Wollaston

Wellingborough

NN29 7PJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JBC SKILLS TRAINING LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

    • Your training plan

    • The classroom training for the Information Communications Technician (ICT) Level 3 apprenticeship comprises of 4 modules. Each module takes 1 week, and the apprentice will attend this in an online classroom with their designated JBC trainer
    • The full 5 days will be required on the training weeks, and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home
    • The class sizes are small (Max 10 learners) so that discussions and assessment can take place between apprentices, peers and trainers
    • Level 3 Information Communications Technician qualification upon successful completion of the apprenticeship

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade Grade A - C (4 or above))
    • Maths (grade Grade A - C (4 or above))

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Logical
    • Team working
    • Initiative

    Other requirements

    • Location: Primary place of work will be based at the office in Wellingborough with an eventual progression to site calls to customers mainly based around the Northants area within the UK • Competitive apprenticeship salary • Opportunity of overtime through weekend and out of hours work • High performance laptop • Performance based annual bonus • Relaxed and enjoyable working environment

    About this company

    Based in Wellingborough, BlueMoon Solutions provide a comprehensive range of IT support services to growing businesses throughout Wellingborough, Northampton and surrounding area’s in Northamptonshire, as part of our range of Support Contracts or alternatively on a Pay-As-You-Go basis.

    After this apprenticeship

    • Ongoing career development and progression opportunities upon completion of the apprenticeship for the right candidate

    Ask a question

    The contact for this apprenticeship is:

    JBC SKILLS TRAINING LIMITED

    The reference code for this apprenticeship is VAC1000281553.

    Apply now

    Closes in 24 days (Monday 4 November at 11:59pm)

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