School Administration Team Apprentice

Leeds City College

Leeds, LS3 1AA

Closes on Monday 11 November

Posted on 9 October 2024

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Contents

Summary

You will report to the School Administration Team Leader where you will be tasked with providing administrative support to the School Administration Team.

Annual wage
£12,313.60 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Thursday 8:30 - 4:30pm Friday 8:30 - 4pm

37 hours a week

Possible start date

Monday 25 November

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Undertake all aspects of  administrative and clerical tasks, including word processing duties, production of letters,  use of databases and spreadsheets, mailshots, email, photocopying, faxing and filing

  • Deal effectively and professionally with telephone and face-to-face enquiries from staff and the public

  • Ensure a regular and accessible availability of college forms, stationery and other supplies

  • Carry out general admin duties relating to the different areas of work across  the department

  • Create and maintain effective filing and computerised systems as required

  • Assist at enrolment and other college events, including evenings and weekends as required

  • To support student enrolments and support College events including parents evenings, open evenings and awards events

Where you’ll work

Park Lane

Leeds

LS3 1AA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LUMINATE EDUCATION GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Training will take place at Printworks Campus, Leeds
    • You will be required to attend college one day per month

    Requirements

    Desirable qualifications

    GCSE in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Presentation skills
    • Administrative skills
    • Number skills
    • Team working

    About this company

    Leeds City College is the largest further education establishment in the City of Leeds, West Yorkshire, England with around 26,000 students, 2,300 staff.

    After this apprenticeship

    • Progression onto Higher level apprenticeship is possible

    Ask a question

    The contact for this apprenticeship is:

    LUMINATE EDUCATION GROUP

    apprenticeships@leedscitycollege.ac.uk

    The reference code for this apprenticeship is VAC1000281470.

    Apply now

    Closes on Monday 11 November

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.