IT Service Operative Apprentice

Summary

Turn your tech hobby into a career. Join our IT team at MAG as an IT Service Operative! The ideal candidate will be passionate about IT by qualification or hobbies. You'll play a vital role in ensuring the smooth operation of our technology infrastructure. You'll provide technical support, maintain our systems, and ensure the security of our data.

Annual wage: £18,000 a year
Minimum wage rates (opens in new tab)
Training course: IT solutions technician (level 3)
Hours: 9am to 5pm Monday to Friday.
36 hours a week
Possible start date: Monday 18 November
Duration: 1 year 6 months
Positions available: 2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key Responsibilities:

Hardware & software support: Install, configure, and troubleshoot hardware and software upgrades/issues within our Microsoft environment.
System performance: Test, evaluate, and address system performance issues.
Data analysis: Analyse system data to identify performance improvements.
Task automation: Use basic scripting to automate tasks and enhance efficiency.
Maintenance & security: Conduct routine maintenance and follow strict security procedures to protect sensitive information.

Required Skills and Experience:

Essential qualifications: Grade C/4 or above in maths and English.
Technical skills: Basic understanding of computer hardware, software, networks, and security; strong problem-solving and troubleshooting abilities.
Communication: Excellent written and verbal skills, with the ability to explain technical concepts to non-technical individuals.
Customer focus: Detail-oriented with a commitment to quality and customer satisfaction; previous customer service experience is desirable.
Adaptability: Willingness to learn new technologies; driving license desirable or willingness to obtain one.

Where you’ll work

Randstad

Enterprise House

Bassingbourn Road, London Stansted Airport

Stansted

CM24 1QW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

PARETO LAW LIMITED

Your training course

IT solutions technician (level 3)

Equal to A level

Course contents

Your training plan

Level 3 IT Solutions Technician standard delivered via virtual learning platform sessions.
With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program.

Requirements

Essential qualifications

GCSE or equivalent in:

English & Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Customer care skills
Problem solving skills
Logical

Other requirements

What can we offer in return? Exclusive Discounts: Access a wide range of company perks and discounts to enjoy savings on everything from shopping to entertainment. Generous Pension Plan: Enjoy a 6% company contribution to help secure your financial future. Work-Life Balance: 24 days of holiday, plus bank holidays, for plenty of time to relax and recharge. Free Parking: Convenient on-site parking to make your commute stress-free. Affordable Commute: Save big with an 80% discount on Stansted Express tickets from day one.

About this company

Randstad is the world's largest recruitment agency who are looking for an IT Service Operative Apprentice to join our team at Stansted Airport

After this apprenticeship

Numerous routes of progression throughout the business.

Ask a question

The contact for this apprenticeship is: