Telephone Collections Apprenticeship

Summary

Do you thrive in a fast-paced environment? Are you a natural communicator with the drive to succeed? If so, McVicar Debt Collection LTD has an exciting opportunity for you as a level 2 credit control apprentice

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Credit controller and collector (level 2)
Hours: Monday to Friday 9am to 5pm
37 hours a week
Possible start date: Friday 15 November
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

What you'll be doing:

Connecting with customers: You'll be making outbound calls to customers with overdue accounts, using your excellent communication skills to understand their situation.
Finding solutions: You'll negotiate payment plans and settlements that work for both the customer and our clients.
Smashing targets: We offer uncapped commission, so your earning potential is truly unlimited. The more you succeed, the more you earn!
Building relationships: You'll be a key point of contact for customers, providing excellent service and resolving queries.
Working as a team: You'll be part of a supportive and energetic team in a buzzing office environment.

Where you’ll work

Ribble Saw Mill,

Paley Rd

Preston,

PR1 8LT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NATIONAL UPSKILL LIMITED

Your training course

Credit controller and collector (level 2)

Equal to GCSE

Course contents

Service delivery: Delivers excellent service to customers using the organisation’s systems and processes; contributes to individual and team objectives, in line with the employer’s policy; works in a way which reflects organisational values and complies with standards and regulatory requirements; carries out a range of tasks which may include credit application processing, cash allocation and reconciliation; proactive contact with customers to collect outstanding balances, debt; maintaining accurate records of communications, actions; straight-forward dispute resolution; and recommending write offs.

Work planning: Organises their own accounts, completing tasks to required deadlines. Tracks individual customer accounts where necessary. Takes ownership through to completion, escalating when required, e.g. potential debt risk.

Teamwork: Consistently supports colleagues and collaborates to achieve results. Builds and maintains good working relationships within teams and with other business areas where necessary. Aware of own role in the team and the impact on others.

Communication and relationship building: Communicates effectively with customers and colleagues, using sound interpersonal skills, a range of media and appropriate language, e.g. phone, email, SMS, letter and face-to-face. Builds good relationships with customers, recognising their relationship with and their importance to the organisation while dealing with a potentially difficult topic. Adapts their style to that of the customer and actively listens to understand their needs. Handles difficult and sensitive situations professionally when they occur, e.g. regarding overdue accounts, working to support and retain a positive relationship with the customer.

Negotiation and decision making: Works with customers to identify mutually acceptable solutions to credit issues, within organisational guidelines. Takes ownership through to resolution, escalating where necessary.

Continuous improvement: Identifies opportunities to improve work practices and successfully implements changes that are required.

Personal development: Seeks feedback and acts on it to improve their performance. Builds their own capability through ownership of their own development, working with their manager. Keeps up to date with relevant changes.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 4)

Desirable qualifications

GCSE in:

Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Team working
Patience

Other requirements

A good telephone manner, along with strong organisational skills is preferred

About this company

We're not your typical debt collection agency. We're a vibrant, modern company based in the heart of Preston, and we're looking for talented Telephone Collections Agents to join our expanding team. This is a purely telephone-based role where you'll be the voice of our company, building rapport with customers and negotiating payment solutions.

Company benefits

•Modern city centre office • We'll provide full training & ongoing support to help you succeed. •Career progression: We offer real opportunities for growth and development •Fun and supportive culture: We work hard & celebrate success together!

After this apprenticeship

Upon successful completion of the level 2 Credit Controller apprenticeship there may be the opportunity to progress to the level 3 Credit Controller qualification, we offer real opportunities for growth and development within the company.

Ask a question

The contact for this apprenticeship is: