Parts advisor Apprentice (Lincoln/Newark)

FORD & SLATER LIMITED

Lincoln, LN4 2NQ

Closes on Saturday 30 November

Posted on 9 October 2024

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Contents

Summary

An exciting dual-location opportunity has arisen for an apprentice to join Ford & Slater, working across our Lincoln and Newark sites. This role offers a varied experience in sourcing and supplying vehicle parts, with a unique focus depending on location. This is a great chance for an ambitious, and motivated individual to build a career.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday 9:00am - 5:00pm (Weekends could be possibility)

40 hours a week

Possible start date

Sunday 1 December

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As an apprentice, you will gain hands-on experience working with fully qualified parts advisors. Your time will be split between two locations, offering you the chance to develop a diverse range of skills in customer service and inventory management. Key responsibilities will include:

  • Safe storage of vehicle parts
  • Handling, storing, and receiving stock
  • Processing payments and following company procedures
  • Identifying, sourcing, and ordering parts
  • Monitoring and solving customer problems and enquiries
  • Managing and processing internal parts requests at Newark
  • Building and maintaining relationships with external customers at Lincoln

Where you’ll work

Sleaford Road

Bracebridge Heath

Lincoln

LN4 2NQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SKILLNET LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    You will receive regular training as part of your apprenticeship, with at least 20% of your working hours dedicated to studying or training through Skillnet Limited. The program includes:

    • Customer Service Practitioner (Level 2) qualification (equivalent to GCSE)
    • Functional Skills in maths and English (if required)
    • Ongoing support from a Skills Coach to ensure you succeed in your course

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English and Maths (grade 4+)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • None

    Other requirements

    Clean driving license would be desired, but not essential

    About this company

    The company was founded in 1928 and has a distinguished history as a franchised commercial vehicle dealer. Ford & Slater was acquired by Peter Strevens in 1991 and the Directors of Ford & Slater comprise Strevens family members and other senior managers. Certain key milestones in recent years include the following:

    After this apprenticeship

    • A potential full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership. Future prospects are endless
    • By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in

    Ask a question

    The contact for this apprenticeship is:

    SKILLNET LIMITED

    Hannah Edwards

    hannah.edwards@skillnet.org.uk

    01923216165

    The reference code for this apprenticeship is VAC1000281409.

    Apply now

    Closes on Saturday 30 November

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.