Parts advisor Apprentice (Lincoln/Newark)

Summary

An exciting dual-location opportunity has arisen for an apprentice to join Ford & Slater, working across our Lincoln and Newark sites. This role offers a varied experience in sourcing and supplying vehicle parts, with a unique focus depending on location. This is a great chance for an ambitious, and motivated individual to build a career.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday 9:00am - 5:00pm (Weekends could be possibility)
40 hours a week
Possible start date: Saturday 1 March
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As an apprentice, you will gain hands-on experience working with fully qualified parts advisors. Your time will be split between two locations, offering you the chance to develop a diverse range of skills in customer service and inventory management. Key responsibilities will include:

Safe storage of vehicle parts
Handling, storing, and receiving stock
Processing payments and following company procedures
Identifying, sourcing, and ordering parts
Monitoring and solving customer problems and enquiries
Managing and processing internal parts requests at Newark
Building and maintaining relationships with external customers at Lincoln

Where you’ll work

Sleaford Road

Bracebridge Heath

Lincoln

LN4 2NQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SKILLNET LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

You will receive regular training as part of your apprenticeship, with at least 20% of your working hours dedicated to studying or training through Skillnet Limited. The program includes:

Customer Service Practitioner (Level 2) qualification (equivalent to GCSE)
Functional Skills in maths and English (if required)
Ongoing support from a Skills Coach to ensure you succeed in your course

Requirements

Desirable qualifications

GCSE or equivalent in:

English and Maths (grade 4+)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

None

Other requirements

Clean driving license would be desired, but not essential

About this company

The company was founded in 1928 and has a distinguished history as a franchised commercial vehicle dealer. Ford & Slater was acquired by Peter Strevens in 1991 and the Directors of Ford & Slater comprise Strevens family members and other senior managers. Certain key milestones in recent years include the following:

After this apprenticeship

A potential full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership. Future prospects are endless
By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in

Ask a question

The contact for this apprenticeship is:

SKILLNET LIMITED

Hannah Edwards

hannah.edwards@skillnet.org.uk

01923216165

The reference code for this apprenticeship is VAC1000281409.

Apply now

Closes on Friday 28 February

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