Office Administrator Apprentice

Summary

Looking for a career opportunity within an office environment? Open the door to a successful career. If you want support and opportunity with a registered charity, this is the apprenticeship for you! Crossroads Care are looking to extend their Administration Team by recruiting an apprentice to help in the day-to-day running of their busy office.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday -Friday. Hours to be confirmed.
37 hours a week
Possible start date: Wednesday 20 November
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

To be the first point of contact for staff, clients and stakeholders and will play an integral role in representing our charity
To be responsible for general administration for all Crossroads Care Rotherham’s services, involving; data input, gathering statistical information and presenting accordingly
To be actively involved in minute-taking for internal meetings
To be actively involved in producing marketing and promotional materials
To take referrals and log and signpost according to each service
To be accountable to the Office Manager
To have knowledge of and utilise IT systems and software (Microsoft packages), ensuring the efficient running of administrative procedures
To ensure sufficient photocopied supplies of all office documentation
To order office supplies such as stationary, PPE and refreshments
To liaise with other organisations in times of signposting and referrals
To undertake the IG toolkit and e-learning modules as required
To maintain an effective filing system for office, client, personnel and volunteer records
To update various databases as required

You’ll develop your skills alongside the Management and Admin Team, learning a variety of duties and supporting the whole business to continued growth. You’ll be taught and mentored by colleagues who are well versed in the job role and industry; to achieve your full potential and share in the company’s success.

Where you’ll work

UNIT H

THE POINT

BRADMARSH

ROTHERHAM

S60 1BP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

RNN GROUP

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

More training information

Business Administrator Level 3 Apprenticeship Standard
Functional Skills maths Level 2 (If required)
Functional Skills English Level 2 (If required)
Monthly Day Release online (6 hour sessions) and 10 weekly onsite reviews & observations

Requirements

Essential qualifications

GCSE in:

Maths & English (grade A*-C/9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience
Good attitude to work
Some knowledge of Microsoft

Other requirements

This is a successful business with a fantastic reputation that works to a tight schedule. They are looking for someone who can get there in a morning punctually (think about the location of the business and transport links), listen/learn and use their own initiative to quickly become a valued and productive team member.

About this company

Crossroads Care is Britain’s leading provider of support for carers and the people they care for. We work with over 35,000 individuals and their families, helping carers to make a life of their own outside caring. We provide the special quality of care that gives them the peace of mind to let someone else step into their shoes. There are over 10 million people in Britain who care for others. Many of these reach a turning point, a crossroads, at which they feel they need help… Where they may simply need a break or more regular support. This is what Crossroads Care does. We are a national network of local charities employing over 5,000 trained professionals. We provide flexible services to people of all ages and with a range of disabilities and health conditions. As a charity, we care for people not-for-profit. Our fully trained, reliable, trustworthy staff ensure a high quality service is received by all. They know the simple things that really matter, they do the hard jobs with a smile and they take pleasure in fitting into family life.

https://crossroadsrotherham.co.uk/ (opens in new tab)

After this apprenticeship

Possible full time position for the right candidate.

Ask a question

The contact for this apprenticeship is:

RNN GROUP

Lorraine

lorraine.savage@rnngroup.ac.uk

07713319356

The reference code for this apprenticeship is VAC1000281407.

Apply now

Closes on Friday 15 November

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