Human Resources Apprentice

London Borough of Merton

Morden, SM4 5DX

Closes in 12 days (Wednesday 23 October)

Posted on 9 October 2024

Print

Contents

Summary

This is an opportunity to work for London Borough of Merton as part of the council’s HR & Organisational Development function. Are you looking for a role in Human Resources? Do you want to develop a range of transferable skills? If so, look no further than our role of Human Resources apprentice.

Annual wage
£23,993 a year

Minimum wage rates (opens in new tab)

Training course
HR support (level 3)
Hours
Monday to Friday, 9.00am to 5.00pm.

40 hours a week

Possible start date

Monday 11 November

Duration

1 Year 5 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • You will work with colleagues across the Human Resources sub-teams.
  • You will work across several workstreams to deliver a positive, customer focused service to others.
  • You will be regularly communicating with colleagues by phone and email.
  • You will also be responsible for ensuring that data and documentation are processed efficiently and effectively.

Where you’ll work

Merton Civic Centre

London Road

Morden

SM4 5DX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BESPOKE PROFESSIONAL DEVELOPMENT AND TRAINING LIMITED

Your training course

HR support (level 3)

Equal to A level

Course contents
  • Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
  • Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
  • Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
  • Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
  • Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
  • Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
  • Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    More training information

    • You will undertake the Level 3 HR Support apprenticeship
    • Your training will be virtual workshops once a month

    Requirements

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Organisation skills
    • Problem solving skills
    • Team working
    • Initiative
    • Written Communication skills

    About this company

    The London Borough of Merton Council, located in South West London, is dedicated to serving a diverse and vibrant community, offering innovative public services and fostering sustainable development. Join a forward-thinking council committed to excellence, inclusivity, and the well-being of its residents.

    After this apprenticeship

    • The apprenticeship will provide you with the opportunity to apply knowledge and skills gained from your learning to your role and progress your career.

    Ask a question

    The contact for this apprenticeship is:

    BESPOKE PROFESSIONAL DEVELOPMENT AND TRAINING LIMITED

    The reference code for this apprenticeship is VAC1000281374.

    Apply now

    Closes in 12 days (Wednesday 23 October)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.