Business Administration Apprentice

Summary

As an Administration Apprentice, you will be working at the heart of our company, the head office in Rugby, where you will be part of the office administration team. Your role will ensure the smooth running of head office and to aid the staff and academies to meet agreed targets and requirements as set within the company business plan.

Annual wage

£12,480 a year

Minimum wage rates (opens in new tab)

Starting salary of £6.40 per hour to be reviewed after initial 6-month probationary period.

Training course

Business administrator (level 3)

Hours

Monday – Friday, 9.00am – 4.30pm – occasional requirement to work additional hours.

37 hours a week

Possible start date

Friday 1 November

Duration

1 year 8 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will be responsible for ensuring accurate data is uploaded and maintained on our company management information system
You will also be required to carry out quality checks to certify accuracy of both paper and electronic records
You will regularly produce reports from our management information system which will be distributed throughout the company
You will take part in the learner registration and certification process communicating with awarding bodies
You will need to provide reception cover when necessary, which will involve operating a small switchboard, greeting visitors, setting up rooms for meetings and events, distributing incoming and outgoing post. Good customer service skills are essential
You will on a daily basis carry out other general office duties such as letter writing, photocopying, scanning and filing
You will be enrolled on one of our apprenticeship programmes completing a business administration qualification

Where you’ll work

SUITE 1

ELEVEN ARCHES HOUSE

LEICESTER ROAD

RUGBY

CV21 1FD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HEART OF ENGLAND TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will be working towards a Level 3 Business Administration qualification.

You may also need to work towards Level 2 Functional Skills in maths and English if not achieved prior
All training will be provided remotely via teams, during paid working hours

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Physical fitness

Other requirements

This role will require a commitment to safeguarding and the post holder will undergo training for health & safety, safeguarding, prevent and EDI (Equality, Diversity and Inclusion) and GDPR

About this company

Heart of England Training is a private training provider established in 1971. We offer a carefully constructed portfolio of apprenticeships for businesses, schools and hairdressing/beauty salons. As well as this we also offer: 16-19 education programmes for young people in hairdressing, beauty therapy and sport; Pre-16 provisions with schools; Loan/privately-funded commercial courses including CAVA (assessors and internal quality assurance qualifications) Education and training qualifications.

https://hoet.co.uk/heart-of-england-training-about-us/ (opens in new tab)

After this apprenticeship

It is hoped but not guaranteed that a full offer of employment can be offered to the learner at the end of their apprenticeship. We will discuss opportunities within the business with you.

Ask a question

The contact for this apprenticeship is:

HEART OF ENGLAND TRAINING LIMITED

Rachel OConnor

rachel.o'connor@hoet.co.uk

01788820132

The reference code for this apprenticeship is VAC1000281368.

Apply now

Closes in 10 days (Wednesday 30 October at 11:59pm)

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