Customer Service Representative - first direct - Level 3 Apprenticeship - Leeds
HSBC BANK PLC
West Yorkshire, LS98 1FD
Closes in 22 days (Friday 8 November)
Posted on 14 October 2024
Contents
Summary
If you’re looking for a career which will unlock new opportunities, join first direct and experience the possibilities. As a first direct employee in the UK, you will have access to tailored professional development opportunities, a competitive pay and benefits package.
- Annual wage
- £23,205 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Ability to commit to a minimum of 60% office-time per week (following completion of initial training).
Shifts to be confirmed.
35 hours a week
- Possible start date
-
Monday 24 February
- Duration
-
1 year 6 months
- Positions available
-
10
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
As a Customer Service Representative Apprentice, you will:
- Support our existing customers facing financial difficulty.
- Support mainly on the telephone.
- Think outside the box and be informative about alternative digital services, whilst supporting with banking queries.
- Communicate transparently with excellent interpersonal skills to deliver amazing customer service, being confident and friendly when speaking with our customers in this telephony-based role.
Customer service experience is desirable, but not essential for this role.
Where you’ll work
40 Wakefield Road
Leeds
West Yorkshire
LS98 1FD
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
KAPLAN FINANCIAL LIMITED
Your training course
Customer service specialist (level 3)
Equal to A level
Course contents
Your training plan
- It’s a permanent, entry level role; an apprenticeship opportunity which will see the successful candidates join for a 12-18-months Level 3 Apprenticeship programme, all fully funded by first direct.
- You will be supported throughout your entire journey, with a mixture of classroom learning, independent study and on the job training, designed to build your foundations for a successful career within the HSBC Group.
- Qualification attained in this programme is Level 3 Customer service specialist.
More training information
You may receive some emails that show HSBC branding - don’t worry, this is from us! (first direct are part of the HSBC group).
Requirements
Essential qualifications
GCSE or equivalent in:
- 5 subjects including Mathematics and English (grade 4/C or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Analytical skills
- Logical
- Team working
- Non judgemental
- Patience
Other requirements
A successful candidate will have been a resident in the UK for the last 3 consecutive years before the start of the apprenticeship and have a continued Right to Work in the UK for the full duration of the programme, in line with Government Apprenticeship guidelines
About this company
HSBC is one of the largest banking and financial services organisations in the world, serving over 40 million customers globally. We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and helping people fulfil their hopes and ambitions. To help achieve this, we want to recruit talented individuals from all walks of life who share our vision. As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants. At HSBC Group we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC, you have a need for some flexibility in your working arrangements, please discuss this with the recruitment team in the early stages of the application process. As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC Group is committed to being an inclusive employer and encourages applications from all suitably qualified applicants.
https://www.hsbc.com/careers/students-and-graduates (opens in new tab)
After this apprenticeship
- All first direct Apprenticeships are designed with your future career in mind. Through hands-on training, real-world projects and personalised guidance, our apprentices get the skills and experience necessary for a long, successful and varied career within HSBC Group.
Ask a question
The contact for this apprenticeship is:
KAPLAN FINANCIAL LIMITED
The reference code for this apprenticeship is VAC1000281366.
Apply now
Closes in 22 days (Friday 8 November)
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After signing in, you’ll apply for this apprenticeship on the company's website.