IT Support Apprenticeship
GRADWELL COMMUNICATIONS LTD
Leeds, LS12 6AB
Closes in 23 days (Saturday 9 November at 11:59pm)
Posted on 9 October 2024
Contents
Summary
The post holder should have an interest in the telecoms industry and the technology industry more widely and an enthusiasm and willingness to learn new skills.
- Annual wage
- £12,480 a year
- Training course
- IT solutions technician (level 3)
- Hours
-
Monday - Friday 9.00am - 5.00pm.
37 hours a week
- Possible start date
-
Sunday 10 November
- Duration
-
1 year
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Ensure the delivery of high-quality technical support
- Ensure customer service response is timely and accurate
- Ensure that your responsibilities are met so the overall tech support team is meeting and exceeding expectations regarding performance.
- Meeting defined metrics/benchmarks
- Making sure that standards and processes are followed
- Triage, investigate and resolve technical support requests
- Coordinate support issues between customers and 3rd party vendors
- Communicate appropriately internally and to customers
- Establish best practices throughout the entire technical support process
- Drive ticket resolution within predefined service level agreements
- Monitor and manage phone queues
- Contribute to Knowledge Base repository and ensure top-quality solutions are available to the team and customers
- Manage and maintain partner relationships as required
- Follow up with customers as part of the service lifecycle
- Provide customer feedback to the appropriate internal teams (eg Key Account Managers)
- Advise management on situations that may require additional client support or escalation
Where you’ll work
Suite 7, Element, Ring Road
Leeds
LS12 6AB
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
REMIT GROUP LIMITED
Your training course
IT solutions technician (level 3)
Equal to A level
Course contents
Your training plan
Training is remote up to 3 times per month.
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- IT skills
- Customer care skills
About this company
Our Technical Support team are responsible for providing direct technical support with a customer centric focus. This position will see you take a place within our platform technical support team, to provide excellent support in resolving all technical issues. The post holder should a problem-solving attitude with ability the to see things from the customers perspective and be their champion in getting their issues resolved.
After this apprenticeship
Full-time opportunity may be available.
Ask a question
The contact for this apprenticeship is:
REMIT GROUP LIMITED
Lois
lois.sharland@remit.co.uk
The reference code for this apprenticeship is VAC1000281359.
Apply now
Closes in 23 days (Saturday 9 November at 11:59pm)
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