Receptionist Apprentice

Summary

This company is looking for someone who is driven by excellence, but guided by our clients. We are looking for a candidate who can work on their own initiative, as part of a team or alone. We're looking for someone who is hands on and a major team player, someone willing to work hard as well as enjoy the rewards.

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday 8am to 2pm or 9am-3pm.
30 hours a week
Possible start date: Monday 16 December
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will be responsible for the reception services provided to our clients on a day-to-day basis
Taking calls via a relatively quiet switchboard service, you must be able to deal with callers in a calm and customer-focused manner
You will also be dealing with incoming and outgoing post/deliveries for the business as well as clients

Where you’ll work

MISTRAL HOUSE

KINGFISHER WAY

SILVERLINK BUSINESS PARK

WALLSEND

NE28 9NX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

YOUNGSAVE COMPANY LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Your apprenticeship training will all be delieverd in the workplace, once a month where your tutor will come out and see you.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Mistral House is a brand new, modern and well designed serviced business centre which can accommodate anything from two people to two hundred. The centre is two floors and is split across four wings with the core of the building offering an impressive reception area which is accompanied by two lounge areas for clients and visitors.

After this apprenticeship

Once qualified this could lead to a full-time position within the organisation.

Ask a question

The contact for this apprenticeship is:

YOUNGSAVE COMPANY LIMITED

Rebecca Walker

Rebecca.walker@coolbluecollege.com

01915100414

The reference code for this apprenticeship is VAC1000281358.

Apply now

Closes in 10 days (Monday 9 December at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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