Apprentice Receptionist

Whitemoor Medical Centre

DERBYSHIRE, DE56 0JB

Closes in 11 days (Thursday 24 October at 11:59pm)

Posted on 9 October 2024

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Summary

Whitemoor Medical Centre are offering an exciting opportunity for an aspiring Apprentice Receptionist to join their friendly team.

Annual wage
£9,984 a year

Minimum wage rates (opens in new tab)

There are various shifts, some starting at 8am and some finishing at 6.30pm or 7pm if duty doctor requires assistance. 30 minute unpaid lunch break on each shift if they are longer than 6.5 hours duration.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, varied shifts between 08:00 - 18:30. Hours per week: 30 hours, broken down into 22 hours working, 8 hours protected study time.

30 hours a week

Possible start date

Monday 4 November

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Opening and preparing of premises punctually in the morning, and strict adherence to closing procedures before leaving in the evening
  • Dealing with patients face-to-face
  • Answering telephone/taking and recording messages
  • Booking and cancelling appointments
  • Filing and extracting of medical records, patient letters, and results
  • Arranging repeat prescriptions using computerised system
  • Ensuring patient details are current (name, address, contact no’s, etc.)
  • Issuing receipts for payments given
  • Chaperoning patients with GPs as and when necessary
  • Input of data onto a computer
  • Ensure complaints are dealt with according to the practice protocol
  • Any other reasonable request from GPs or superiors
  • Attending mandatory training

Where you’ll work

WHITEMOOR LANE

BELPER

DERBYSHIRE

DE56 0JB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DCG

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • You will work towards the Customer service practitioner
      Level 2 apprenticeship standard. This apprenticeship will be delivered in the workplace.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade D/3 or above)
    • Maths (grade D/3 or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Organisation skills
    • Customer care skills
    • Good Timekeeping
    • Well Presented
    • Proactive

    Other requirements

    Most of the work is on the computer. There are various shifts, some starting at 8am and some finishing at 6.30pm or 7pm if duty doctor requires assistance. 8 hours protected time will be given each week to do coursework. 30 minute unpaid lunch break on each shift if they are longer than 6.5 hours duration.

    About this company

    Whitemoor Medical Centre is a healthcare facility dedicated to providing high-quality medical services to its community. It offers a comprehensive range of primary care services. The centre is staffed by a team of experienced doctors, nurses, and support personnel who prioritise patient care and wellbeing. With a commitment to accessibility and patient-centered care, Whitemoor Medical Centre strives to ensure all patients receive timely and effective treatment in a welcoming and supportive environment.

    https://www.whitemoormedicalcentre-belper.co.uk/ (opens in new tab)

    After this apprenticeship

    • Potential full time employment for the right candidate.

    Ask a question

    The contact for this apprenticeship is:

    DCG

    Isabelle Torrance

    isabelle.torrance@derby-college.ac.uk

    01332387420

    The reference code for this apprenticeship is VAC1000281319.

    Apply now

    Closes in 11 days (Thursday 24 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.