Grassroots Support Apprentice
STAFFORDSHIRE FOOTBALL ASSOCIATION LTD
STAFFORD, ST18 0LQ
Closes in 9 days (Wednesday 23 October at 11:59pm)
Posted on 9 October 2024
Contents
Summary
Supporting Staffordshire Football to create safe and inclusive environments where everyone can achieve their football aspirations. The successful candidate will assist in the efficient running of the Football Services department.
- Annual wage
- £12,147.20 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday. You may be required to work the odd evening or weekend. Days and times to be confirmed.
36 hours a week
- Possible start date
-
Monday 4 November
- Duration
-
1 Year
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- To administer the Associations Members Support Helpdesk functions, acting as the first point of contact for all enquiries
- To take all telephone enquiries, offering guidance and support as required to internal and external customers
- Coordinate office activities and operations to ensure efficiency and compliance across the Football Services functions
- Taking and imputing telephone and online Payments
- Provide administration support to safeguarding programmes, activities, events and communications
- Accurately imputing and retrieving data from the Whole Game System (The FA’s IT System) and other relevant data input as required
Where you’ll work
DYSON COURT
STAFFORDSHIRE TECHNOLOGY PARK
BEACONSIDE
STAFFORD
ST18 0LQ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
NEWCASTLE AND STAFFORD COLLEGES GROUP
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
- Customer Service Practitioner Level 2 Apprenticeship Standard
- https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
- 20% off the job training
Requirements
Desirable qualifications
GCSE or equivalent in:
- English & maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
Throughout the apprenticeship process i.e. teaching, learning and assessment, you will be fully prepared to complete an End Point Assessment where you will be assessed through a combination of testing in controlled conditions, evidence produced in the workplace and recorded interview, therefore comprehensively examining the work you have completed. Interviews will be on-going and the vacancy will be withdrawn early if a suitable candidate is appointed. Please therefore complete your application as soon as possible.
About this company
The Staffordshire Football Association is the guardian of our national game in the County. Responsible for efficiently governing and developing the local game, the Staffordshire FA strives to positively influence participation for all in football. We aim to ensure the long term future of the game by providing the best possible environment and infrastructure where football will flourish in the County for all backgrounds and abilities.
After this apprenticeship
Upon successful completion of your apprenticeship, you will have the opportunity to apply for any appropriate vacancy available at that time. It is our commitment to offer a permanent position wherever possible upon completion of your level 2 with the potential to progress to your level 3 qualification.
Ask a question
The contact for this apprenticeship is:
NEWCASTLE AND STAFFORD COLLEGES GROUP
The Apprenticeship Hub
apprenticeships@nscg.ac.uk
01785 275661
The reference code for this apprenticeship is VAC1000281306.
Apply now
Closes in 9 days (Wednesday 23 October at 11:59pm)
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