Library and Learning Resources Apprentice

Summary

Are you passionate about learning, supporting others and making a difference in the community? Join us and build a rewarding career while gaining valuable experience and qualifications in a supportive, hands-on environment. You’ll help manage our physical and virtual library and ensure our learners have the best resources at their fingertips.

Annual wage: £16,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, 9am - 5pm.
37 hours a week
Possible start date: Monday 25 November
Duration: 1 year 9 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Maintaining, and curating the collection of resources (hard copy and digital), including acquiring, processing and cataloguing resources.
Identifying resources to enhance and update the collection and presenting to line manager for consideration of purchase.
Supporting the creation of innovative learning material for virtual and face to face education, this can include creating study support content for the Learning Management System.
Assist with regular training surveys that measure satisfaction; provide feedback to team, identifying areas where services can be improved.
Maintaining statistics about library and learning usage and user satisfaction and reporting for monitoring and quality assurance.
Raising awareness of training sessions and resources available to relevant internal and external learners through the most effective promotional manner e.g. mailshots, newsletters, brochures, information packs etc. where appropriate and necessary and in a timely manner.
Developing and maintaining positive relationships with internal and external learners and professional colleagues e.g. NHS, education institutions, other hospices, and other relevant knowledge services.
Ensuring the library is a comfortable, welcoming environment for all learners.
Supporting internal and external training and induction programmes (face to face and online), through room setup, evaluation surveys, sending follow-up material and certificates etc.
Maintaining correct information and data on various databases e.g. the Learning Management System, Intranet, Eventbrite, Zoom etc.
Assisting with comprehensive literature searches to support projects for research, clinical and business decision making.
Receive phone calls, monitor emails and other correspondence from learners, dealing with queries and directing enquires to the correct person.
Providing active support for reading groups and journal clubs, including highlighting new resources.
Presenting training sessions (face to face and virtual) on accessing the library and learning resources available and supporting learners as required. This should consider appropriate support for different learning needs.
To provide administration support for the team, learning activities, events and meetings.

Where you’ll work

GREAT BRAMINGHAM LANE

LUTON

BEDFORDSHIRE

LU3 3NT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LUTON BOROUGH COUNCIL

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business administrator L3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Maths (grade 4/C)
English (grade Level 2)
Maths (grade Level 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Team working

Other requirements

Eligibility: Resident in UK, Overseas territories or Crown Dependencies for previous 3 years AND •UK national with right to abode OR •EEA national in UK with EU settlement scheme OR •Irish citizen OR •non UK national with permission granted to live in UK (not only educational purposes) OR •non UK national with pre-settled/settled status under EUSS

About this company

Keech provide free, specialist care for Adults in Luton and South Bedfordshire, and children from Bedfordshire, Hertfordshire and Milton Keynes living with a life limiting illness. Keech supports adults and children to live pain and symptom free, to spend untroubled time with their loved one, to understand what’s happening to them, to stay out of hospital and to make the most of the time they have.

https://keech.org.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

This apprenticeship is just the beginning! We’ll support your career growth, whether you want to continue in education support or explore other areas within healthcare.

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