JLR Customer Service Advisor Apprentice - Inchcape JLR Guildford – Find an apprenticeship

Summary

We are looking for an ambitious, people orientated person to join our team as Customer Service Advisor apprentice. You will need to have excellent communication skills, a desire to provide exceptional customer service and the ability to build relationships with a vast range of customers from all walks of life.

Annual wage: £14,902 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday – Friday. 0830 – 1730. Possibility of Saturday workings and/or shifts. Working week will be confirmed on application.
40 hours a week
Possible start date: Sunday 10 November
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Customer Service Advisor. But what does a Customer Service Advisor do?

A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians/Mechanics, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations. Some of the duties include:

Interpreting customer concerns and comments and liaising with Service Technicians
Booking/scheduling vehicle services
Liaising with customers about any additional work required
Estimating time and costs associated with repairs
Handling customer complaints
Responding to customer requests
Tracking the vehicle through the workshop

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Please note, the Customer Service Advisor role varies slightly by employer based upon the specific needs within the location.

As the main point of contact with our customers, you will require exceptional communication skills with the ability to multi-task and meet their expectations.

Application numbers for the JLR retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process. Key personal skills to demonstrate include:

A willingness to learn
Teamwork
Quality focus
Personal responsibility and resilience
Problem solving

Where you’ll work

1B

Opus Park, Moorfield Road, Slyfield Industrial Estate

Guildford

GU1 1SZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

INSPIRO LEARNING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

As well as employment in our retailer, you will be given the training and support you need to develop both personally and professionally.

Using a combination of classroom-based training, e-learning, practical training, and application of learning, you will be guided by your trainers and personal mentor along the road to success.

This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way. On successful completion of the one year programme, you will receive the following:

· Level 2 Customer Service Practitioner Standard

· JLR specific certifications

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)
Two other subjects (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Non judgemental

Other requirements

The latest information on the Apprentice National Minimum Wage for can be found at https://www.gov.uk/become-apprentice/pay-and-conditions We understand the importance of diversity and inclusion. We welcome applications from all backgrounds, especially underrepresented groups such as female applicants or applicants from ethnic minorities. Please do not contact the retailer. Inspiro Learning are the main point of contact for this opportunity and carry out the full recruitment service for this employer. Approaching the retailer directly will not always help your application. Due to the high number of applications, we cannot provide a timescale on when you are likely to receive a response. As most of our roles are recruited for on an ongoing basis, we will contact you if you are successful at progressing to the next step. It is not possible for us to contact every applicant individually. If you have not heard back on a specific vacancy but find another opportunity that is of interest to you, we welcome an additional application.

About this company

JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses. We are looking for people who share our passion to join our highly successful retail apprenticeship programme. We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans.

http://www.jaguarlandroverretailerapprenticeships.co.uk (opens in new tab)

After this apprenticeship

There are lots of opportunities to develop your career within our expanding retail network. Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship.

Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry recognised qualification. Embedded within your training are the JLR global training materials. This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium, and long term career path.

Ask a question

The contact for this apprenticeship is:

INSPIRO LEARNING LIMITED

The reference code for this apprenticeship is VAC1000281289.

Apply now

Closes in 30 days (Saturday 9 November)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

In order to be considered for this role, you are required to complete an online application via the link listed. Your online application will be forwarded to our specialist recruitment team. If you are successful in your application, they will talk to you directly and guide you through the next stages of application.

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JLR Customer Service Advisor Apprentice - Inchcape JLR Guildford

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