Inchcape Jaguar Land Rover Chester Parts Advisor Apprenticeship

Summary

We have an exciting opportunity for you to drive your career forward. As a Parts Advisor apprentice, you'll be responsible for delivering a first class customer service experience. Daily tasks include serving trade and retail customers, identifying parts to meet customer requirements, providing technical advice, and processing orders.

Annual wage: £14,902 a year
Minimum wage rates (opens in new tab)
Training course: Retailer (level 2)
Hours: Monday – Friday. 0830 – 1730. Possibility of Saturday workings and/or shifts. Working week will be confirmed on application.
40 hours a week
Possible start date: Wednesday 20 November
Duration: 1 Year 2 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Parts Advisor. But what does a Parts Advisor do?

Parts Advisors are responsible for ordering, selling, and managing stock control on a wide range of vehicle parts and accessories. Duties may vary from employer to employer but will typically include:

Advising customers on how to solve a problem with their vehicle

Taking orders from customers both face-to-face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices for parts sold
Liaising with other members of staff.
Working alongside on-site Service Technicians to ensure they have the parts needed to complete their daily work

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Customers may include members of the public, service departments of retailers, and garages.

Please note, the Parts Advisor role varies slightly by employer based upon the specific needs within the location.

As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You should be IT literate (although full training will be provided) and be able to demonstrate attention to detail in the way you work.

Application numbers for the JLR retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process. Key personal skills to demonstrate include:

A willingness to learn
Teamwork
Quality focus
Personal responsibility and resilience
Problem-solving

Where you’ll work

Inchcape Volkswagen Chester

Sealand Rd

Chester

CH1 4LQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

INSPIRO LEARNING LIMITED

Your training course

Retailer (level 2)

Equal to GCSE

Course contents

Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.

Serve customers in line with brand standards, legislation, business procedures and the values of the business.

Provide a retail service that balances the customers’ needs with additional linked products and services.

Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.

Promote seasonal or local offers through in-store or online promotions.

Identify situations that may damage business reputation in line with company policy and escalate as required.

Maintain good merchandising to meet the needs of the business whilst ensuring safety.

Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.

Use technology and applications to support sales and service ensuring that maintenance issues are reported.

Support team and colleague development through buddying and/or coaching.

Comply with regulations and legislation relevant to their role and business.

Contribute to continuous improvement activities which focus on improving sustainability within the business.

Handle complaints within remit or escalate as appropriate.

Support sales across a range of promotional events throughout the calendar year.

Your training plan

As well as employment in our retailer, you will be given the training and support you need to develop both personally and professionally.

Using a combination of classroom-based training, e-learning, practical training, and application of learning, you will be guided by your trainers and personal mentor along the road to success.

This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way. On successful completion of the 17 month programme, you will receive the following:

Level 2 Retailer Standard.
JLR specific certifications.

Requirements

Essential qualifications

GCSE in:

English (grade 9-4)
Maths (grade 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses. We are looking for people who share our passion to join our highly successful retail apprenticeship programme. We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans.

http://www.jaguarlandroverretailerapprenticeships.co.uk (opens in new tab)

After this apprenticeship

There are lots of opportunities to develop your career within our expanding retail network. Once qualified, the earning potential for a Parts Advisor is in excess of £20,000, so it is worth considering the future opportunities beyond the apprenticeship.

Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry recognised qualification. Embedded within your training are the JLR global training materials. This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium, and long term career path.

Ask a question

The contact for this apprenticeship is:

INSPIRO LEARNING LIMITED

The reference code for this apprenticeship is VAC1000281286.

Apply now

Closes in 30 days (Saturday 9 November)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

In order to be considered for this role, you are required to complete an online application via the link listed. Your online application will be forwarded to our specialist recruitment team. If you are successful in your application, they will talk to you directly and guide you through the next stages of application.

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