Business Admin Apprentice

Summary

A fantastic opportunity to work across both of Moss Groves surgeries, one being based in Kingswinford and the other in Kinver, whilst also undertaking a Business Admin qualification.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Between the hours of 8:00am and 6:00pm, which varies shifts and days across the week.
37 hours a week
Possible start date: Monday 11 November
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To receive patients in a polite and courteous manner
To keep GP’s/Nurses informed as to non-attenders
To facilitate the effective flow of patients through to GP’s/Nurses keeping patients fully informed at all times of delays etc
To deal with telephone appointment bookings/enquiries
Maintaining confidentiality at all times within the reception area
To ensure reception area are always left tidy at the end of each surgery
To liaise fully with other receptionists at all times, updating them with any changes/problems regarding the appointments system
To facilitate an efficient and effective computerised appointment system, reporting any problems to the reception manager/IT facilitator
To liaise with the reception manager regarding any foreseeable problems regarding GP appointment times/need for locums etc
To assist with any routine computer work during quieter periods as directed by the reception manager
To assist in the running of the annual Flu/Covid vaccination campaigns
Dealing with security of visitors to the practice by ensuring the visitors book is completed and that visitors badges are given out appropriately
To work as an effective team member
Ensure computer security by logging out from the computer when not in use
Use of email within the practice as the first line of communication across the practice
Maintain electronic patient record in line with the needs of a paper light environment
Completing/updating the message book at the end of each shift as part of handover process to other receptionists
Keeping accurate records of any lost property
Ensuring that all consent forms for student/registrar appointments are completed correctly
To ensure a personal responsibility for information security and confidentiality at all times College use only BDM Date to Hub Version 1308a
To work flexibly and assist with additional hours, as reasonably required, at busy times
This position includes the need to be part of a late night rota to cover extended hours surgery, as required
Photocopying and laminating, as required
Updating internal telephone numbers list
Franking daily mail and taking to the Post Office
Inputting patient data onto EMIS system from new registration paperwork and scanning onto EMIS system
Ensuring all practice deductions are carried out in a timely manner
The above list of duties is not exhaustive and may be subject to change as deemed necessary

Where you’ll work

15 MOSS GROVE

KINGSWINFORD

DY6 9HS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DUDLEY COLLEGE OF TECHNOLOGY

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Admin level 3 Standard
No day release at College, all training to be done in the workplace
Where a business administrator has not already achieved Level 2 English and Maths, they must do so before taking the end-point assessment

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade D/3 or above)
Maths (grade D/3 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

You will be required to work across both GP Surgeries, based in Kingswinford and Kinver.

About this company

GP Surgeries based in Kingswinford and Kinver.

After this apprenticeship

The possibility of a full time position coming available upon completion, in which you can apply.

Ask a question

The contact for this apprenticeship is:

DUDLEY COLLEGE OF TECHNOLOGY

Emma Southall

emma.southall@dudleycol.ac.uk

The reference code for this apprenticeship is VAC1000281217.

Apply now

Closes in 7 days (Tuesday 29 October at 11:59pm)

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