Customer Service Recoveries Apprentice

CREDIT RESOURCE SOLUTIONS LTD

HALIFAX, HX3 5AX

Closes in 16 days (Tuesday 5 November at 11:59pm)

Posted on 9 October 2024

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Contents

Summary

If you are passionate about customer service and you enjoy helping people who are in financial difficulties, then we would love you to be part of our Recoveries Team! As a successful candidate, you will have an excellent opportunity to join our award-winning company that can offer great career progression opportunities.

Annual wage
£20,319 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Shift patterns between our operational hours of Monday - Friday, 8.00am - 6.00pm, Saturday, 9.30am - 12.30pm (you will be required to work every alternative Saturday).

37 hours a week

Possible start date

Monday 11 November

Duration

1 year 5 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

CRS is an award-winning, innovative UK Debt Collection Agency who are working on behalf of some of the largest UK financial insurance and utility companies.

Your duties and responsibilities include:

  • Working within a high-volume inbound contact centre, showing ownership and accountability, offering solutions to help and benefit customers
  • Maintain high service standards and continually improve the service to customers
  • Work well within a dynamic team environment
  • Negotiate, investigate and resolve issues whilst proactively seeking solutions

Where you’ll work

CREDIT RESOURCE SOLUTIONS

G MILL

DEAN CLOUGH MILLS

HALIFAX

HX3 5AX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

INTEC BUSINESS COLLEGES LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Customer Service Practitioner Level 2 Apprenticeship Standard
    • End Point Assessment
    • Level 2 Functional Skills in maths and English
    • Delivery method and location of training to be confirmed

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade A* - C / 9 - 4)
    • Maths (grade A* - C / 9 - 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Confident telephone manner
    • Excellent Customer Service
    • Excellent listening skills
    • Good problem solver
    • Dedicated
    • Hard working
    • Confident individual
    • Team player
    • Enthusiastic & self motivated
    • Able to work in a busy role
    • Remain calm under pressure
    • Flexible & Proactive

    Other requirements

    The role offers an uncapped bonus scheme. 5% employee pension contributions. Breakfast provided twice a week. Free onsite Parking. Access to Employee assistance programme. Given a day off on your Birthday

    About this company

    CRS are an award winning, innovative UK Debt Collection Agency who work on behalf of some of the largest UK financial services companies. We differentiate ourselves within the marketplace by having unparalleled technology, systems and people. Due to continuous growth, we are looking for excellent people to join our team.

    https://creditresourcesolutions.co.uk (opens in new tab)

    After this apprenticeship

    • Career progression includes Team Leader and Team Management. Progression may be available to the right candidate on successful completion of the apprenticeship

    Ask a question

    The contact for this apprenticeship is:

    INTEC BUSINESS COLLEGES LIMITED

    Tracey North

    tracey.north@intecbusinesscolleges.co.uk

    +447580997408

    The reference code for this apprenticeship is VAC1000281189.

    Apply now

    Closes in 16 days (Tuesday 5 November at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.