Apprentice Insurance and Claims Officer

Summary

You will engage in diverse tasks vital to the effective operation of the Insurance Section and the wider organisation. Under the guidance of the team, you'll delve into the intricacies of insurance coverage, policies, and how to deal with claims brought against the Council.

Annual wage: £22,737 a year
Minimum wage rates (opens in new tab)
Training course: Insurance practitioner (level 3)
Hours: Working over 5 days between normal office hours which are Monday to Friday.
37 hours a week
Possible start date: Sunday 1 December
Duration: 2 Years
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Undertake training and development as required by the apprenticeship standard to perform the duties and responsibilities list below.
Assist the Insurance Officer with the maintenance and development of the Council’s insurance portfolio to ensure that it offers the Council appropriate and cost-effective financial protection against insurable losses and liabilities.
Support and assist the Insurance Officer in delivering an efficient and effective insurance claims handling service.
When required deputise for the Insurance Officer in relation to the provision of insurance advice and support.
Support the Council, Directorates and Schools by assisting in the development and delivery of an efficient and effective insurance claims handling service and viable claims defensibility measures.
Support the Insurance Officer in liaising with departments, third party claimants, insurers and solicitors regarding the collation and processing of claims information.
Assist in carrying out the necessary accounting procedures to ensure the timely and accurate recharging of insurance and claims costs across all departments and schools.
Assist in advising departments and schools regarding the preparation of budget
information relative to insurance and claims costs.
Participate in training to directorates, schools and Councillors that will improve their understanding of claims processing and assist them in controlling claims costs.
Support the Insurance Officer and Principal Insurance Officer in delivering team objectives in an efficient, effective and timely manner.
Attend meetings when required and assist in running reports for trends analysis quarterly reports.
Assist the Principal Insurance Officer in the insurance tender and renewal process.
Ensure claims are accurately updated to the claims management system and that all filing is kept up to date.
Assist with processing payments in a timely manner.
Assist where necessary in providing Insurance and claims management advice and guidance in a professional and confident manner.
Advise on insurance and claims management in accordance with best practice and work to the relevant professional standards of the Chartered Insurance Institute and the Chartered Institute of Loss Adjusters.
Establish and maintain effective working arrangements and communication strategies with all Council directorates and schools requiring advice and support on risk management and loss control matters.
Communicate with both internal and external stakeholders in a professional and timely manner.
Work in a professional open supportive and courteous manner, assisting to provide a centre of excellence for all insurance and insurance claims matters.
Have an effective performance management approach with the key objectives of reducing the Council’s cost of claims and protecting its reputation and finances.
Apply the Council’s equality and diversity values when dealing with all people inside and outside the Council.
Any other duties commensurate with the grading of the post.

Where you’ll work

Civic Centre

Glebe Street

Stoke-on-Trent

Staffordshire

ST4 1HH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SKILLCERT LIMITED

Your training course

Insurance practitioner (level 3)

Equal to A level

Course contents

Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.

Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.

Analyse data to make evidence based decisions.

Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.

Apply appropriate method of communication for audience and circumstances.

Records, verifies, maintains and where appropriate, shares information.

Compliant with relevant governance, policies and procedures.

Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.

Balances competing priorities in order to meet deadlines.

Builds and maintains positive relationships.

Work as part of a team to help achieve results.

Identify potential claims fraud and determine the correct action to prevent loss.

Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.

Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.

Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.

Gather and interpret relevant information to provide a return on insurance decisions.

Match client’s needs with available insurance products and services.

Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.

Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.

Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.

Analyse data to make evidence based decisions.

Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.

Apply appropriate method of communication for audience and circumstances.

Records, verifies, maintains and where appropriate, shares information.

Compliant with relevant governance, policies and procedures.

Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.

Balances competing priorities in order to meet deadlines.

Builds and maintains positive relationships.

Work as part of a team to help achieve results.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

A Level in:

English (grade C)
Maths (grade C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Administrative skills
Logical

About this company

The apprentice will be a part of the Council's Communications team. Stoke-on-Trent City Council values the diversity of its community and aims to have a workforce that reflects this – we therefore encourage applications from all sections of our community. We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed together.

After this apprenticeship

This apprenticeship offers a unique blend of practical experience and academic learning, providing a solid foundation for a rewarding career in insurance.

Ask a question

The contact for this apprenticeship is:

Stoke-on-Trent City Council

Pia Christopheros

pia.christopheros@stoke.gov.uk

The reference code for this apprenticeship is VAC1000281166.

Apply now

Closes in 10 days (Wednesday 23 October at 11:59pm)

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