IT apprentice (National World)
NATIONAL WORLD PUBLISHING LIMITED
Hanover Walk, LS3 1AB
Closes in 29 days (Friday 8 November at 11:59pm)
Posted on 8 October 2024
Contents
Summary
An exciting opportunity has arisen for a motivated and career-driven individual to join our successful Service Desk. The main responsibility of the IT Service Desk Analyst will be to provide first-class IT support to both internal and external customers.
- Annual wage
-
Competitive
Minimum wage rates (opens in new tab)
£23,400 to £27,000 DOE
- Training course
- Information communications technician (level 3)
- Hours
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Monday to Friday, shifts to be confirmed, may work evenings and weekends.
37 hours a week
- Possible start date
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Monday 11 November
- Duration
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1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Working closely with the Group's Problem and Incident Management specialists to provide telephone and Desktop Support to computer users throughout National World Publishing Ltd
- Working as part of a team to provide 20/7 hour customer support
- Manage the company's Active Directory user and Google email accounts
- Provide support for the core business applications
- Administer the core business applications
- Use Telephone and remote management tools to resolve customer issues quickly to achieve SLA objectives
Where you’ll work
Suite E3
Joseph's Well
Hanover Walk
LS3 1AB
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ESTIO TRAINING LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
- Prioritise systems support tasks and monitor and maintaining system performance
- Maintain regulatory, legal and professional standards
- Support the information systems needs for your business
Requirements
Essential qualifications
GCSE in:
- English and Maths (grade 4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Logical
- Team working
About this company
National World Publishing Ltd is one of the UK's largest national, regional, and local multimedia organisations. We provide news and information services to our communities through our portfolio of hundreds of publications and websites.
After this apprenticeship
This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.
Ask a question
The contact for this apprenticeship is:
ESTIO TRAINING LIMITED
Leia Knights
leia.knights@estio.co.uk
The reference code for this apprenticeship is VAC1000281153.
Apply now
Closes in 29 days (Friday 8 November at 11:59pm)
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