Hospitality Team Member Apprentice
NORFOLK MEAD HOTEL LTD
Norfolk, NR12 7DN
Closes in 3 days (Thursday 31 October at 11:59pm)
Posted on 17 October 2024
Contents
Summary
An opportunity to learn the Hotel and Catering business at a luxury Boutique Hotel, Spa and Premier Event Venue in the Heart of Norfolk.
- Annual wage
-
£13,312 to £23,795.20 a year
Minimum wage rates (opens in new tab)
£17,888.00 to £23,795.00 (dependant on age) Tips on top of salary
- Training course
- Hospitality team member (level 2)
- Hours
-
Weekly Shift Pattern (include Start/End times): Dependant on the needs of the business shifts would usually be 07:00 - 16:00, 12:00 - 21:00 or 14:00 - 22:00.
40 hours a week
- Possible start date
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Friday 1 November
- Duration
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1 year 3 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Front of House role covering the hotel Restaurant, Reception, Events Venue and Spa. This is to include but not limited to waiting at tables, bar work, laying tables, assisting guests, helping the kitchen team.
Main duties will include:
- Engaging with customers to determine their needs and establishing a good rapport
- Delivering excellent customer service in line with the business standards, with the aim of exceeding customer expectations
- Checking that customers are satisfied with products and services, and act on any feedback in line with company procedures
- Promoting the business and helping to identify opportunities to increase sales
- Carefully handling payments, transactions, and stock
- Keeping an up-to-date knowledge of company products and services, prices and special offers, and matching them to the customer’s needs
- Awareness of the business’ unique selling points, promotions and marketing campaigns
- Recognising and understanding legislative responsibilities relating to the business
- Supporting team members to ensure products and services are delivered on time and to a high standard
Where you’ll work
The Norfolk Mead Hotel
Church Loke
Coltishall
Norfolk
NR12 7DN
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
CITY COLLEGE NORWICH
Your training course
Hospitality team member (level 2)
Equal to GCSE
Course contents
Your training plan
- Hospitality Team Member Level 2 Apprenticeship Standard
- A mix of on the job and off the job training, both at work and on day release to City College Norwich, Ipswich Road Norwich NR2 2LJ
Requirements
Essential qualifications
GCSE in:
- English (grade Grade 2)
- Maths (grade Grade 2)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Customer care skills
- Team working
- Initiative
Other requirements
Due to our location and the limited public transport your own mode of transport will be required e.g. car/moped etc.
About this company
A Luxury Boutique Hotel, Spa, and Premier Event Venue Boutique hotel features elegantly appointed rooms, contemporary venue spaces, and a range of indulgent spa treatments, including the UK's first beer spa, offering a unique and luxurious wellness experience.
After this apprenticeship
- A position may be available for the right candidate following successful completion of the apprenticeship
- The business is looking for somebody who wants to develop and gain a position following their apprenticeship
Ask a question
The contact for this apprenticeship is:
CITY COLLEGE NORWICH
The reference code for this apprenticeship is VAC1000281142.
Apply now
Closes in 3 days (Thursday 31 October at 11:59pm)
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