Hospitality Team Member Apprentice

Summary

An opportunity to learn the Hotel and Catering business at a luxury Boutique Hotel, Spa and Premier Event Venue in the Heart of Norfolk.

Annual wage

£13,312 to £23,795.20 a year

Minimum wage rates (opens in new tab)

£17,888.00 to £23,795.00 (dependant on age) Tips on top of salary

Training course

Hospitality team member (level 2)

Hours

Weekly Shift Pattern (include Start/End times): Dependant on the needs of the business shifts would usually be 07:00 - 16:00, 12:00 - 21:00 or 14:00 - 22:00.

40 hours a week

Possible start date

Friday 1 November

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Front of House role covering the hotel Restaurant, Reception, Events Venue and Spa. This is to include but not limited to waiting at tables, bar work, laying tables, assisting guests, helping the kitchen team.

Main duties will include:

Engaging with customers to determine their needs and establishing a good rapport
Delivering excellent customer service in line with the business standards, with the aim of exceeding customer expectations
Checking that customers are satisfied with products and services, and act on any feedback in line with company procedures
Promoting the business and helping to identify opportunities to increase sales
Carefully handling payments, transactions, and stock
Keeping an up-to-date knowledge of company products and services, prices and special offers, and matching them to the customer’s needs
Awareness of the business’ unique selling points, promotions and marketing campaigns
Recognising and understanding legislative responsibilities relating to the business
Supporting team members to ensure products and services are delivered on time and to a high standard

Where you’ll work

The Norfolk Mead Hotel

Church Loke

Coltishall

Norfolk

NR12 7DN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CITY COLLEGE NORWICH

Your training course

Hospitality team member (level 2)

Equal to GCSE

Course contents

Your training plan

Hospitality Team Member Level 2 Apprenticeship Standard
A mix of on the job and off the job training, both at work and on day release to City College Norwich, Ipswich Road Norwich NR2 2LJ

Requirements

Essential qualifications

GCSE in:

English (grade Grade 2)
Maths (grade Grade 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Customer care skills
Team working
Initiative

Other requirements

Due to our location and the limited public transport your own mode of transport will be required e.g. car/moped etc.

About this company

A Luxury Boutique Hotel, Spa, and Premier Event Venue Boutique hotel features elegantly appointed rooms, contemporary venue spaces, and a range of indulgent spa treatments, including the UK's first beer spa, offering a unique and luxurious wellness experience.

http://events@norfolkmead.co.uk (opens in new tab)

After this apprenticeship

A position may be available for the right candidate following successful completion of the apprenticeship
The business is looking for somebody who wants to develop and gain a position following their apprenticeship

Ask a question

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