Customer Service Apprentice

Taylors Family Butchers

SCUNTHORPE, DN16 2JR

Closes in 20 days (Monday 28 October at 11:59pm)

Posted on 8 October 2024

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Contents

Summary

As a member of the customer service team, you will be the point of contact for new clients. Your responsibility will be a prompt delivery of quality customer service, increasing effectiveness within the organisation.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

Learn more, increase to pay.

Training course
Customer service practitioner (level 2)
Hours
Monday - Saturday , shifts to be confirmed.

40 hours a week

Possible start date

Tuesday 29 October

Duration

1 Year

Positions available

4

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties to include: 

  • To provide and maintain excellent levels of customer service, providing a prompt and efficient response to enquiries 
  • Take ownership and responsibility when handling customer enquiries via inbound or outbound calls and other communication mediums, investigating, and responding to queries and calls proactively and efficiently 
  • Contacting clients to retrieve any required information and to answer any queries they may have 
  • Maintaining up-to-date records on the business database 
  • Dealing with confidential information
  • Bills  
  • Processing of emails 
  • Answering telephones 

Where you’ll work

188 ASHBY HIGH STREET

SCUNTHORPE

DN16 2JR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DN COLLEGES GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Training will be at Doncaster College where you will access a wide range of facilities on offer
    • Day release
    • You will undertake the Level 2 Customer Service Practitioner apprenticeship standard. 
    • You will undertake Functional Skills for English and/or maths if needed
    • You will undertake both on and off-the-job training by a team of industry-qualified professionals to give you the best skills, knowledge, and experience

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • Maths and English (grade Grade C/4 and above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Presentation skills
    • Logical
    • Team working
    • Creative

    Other requirements

    You must be able to travel to and from work and college. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates

    About this company

    Taylor’s Butcher’s has been trading in the industrial town of Scunthorpe since 2016. Opening the first shop on Ashby High Street, Taylor’s quickly grew in popularity and soon had a reputation for delivering quality meat and other products including cakes and pastries. Now, Taylor’s also has a spot in St John’s Market within Scunthorpe town centre.

    https://www.taylorsbutcherscunthorpe.com (opens in new tab)

    After this apprenticeship

    • Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate

    Ask a question

    The contact for this apprenticeship is:

    DN COLLEGES GROUP

    Toni Bryan

    toni.bryan@northlindsey.ac.uk

    The reference code for this apprenticeship is VAC1000281132.

    Apply now

    Closes in 20 days (Monday 28 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.