Customer & Democratic Support Team Adviser Apprentice

Peak District National Park Authority

Derbyshire, DE45 1AE

Closes in 11 days (Wednesday 23 October)

Posted on 8 October 2024

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Summary

We’re looking for an apprentice to join the Customer & Democratic Services team on a full-time basis (37 hours per week), to be based at our head office in Bakewell. The apprenticeship is for 18-months but there is a permanent position in the team once you have completed the qualification.

Annual wage
£22,737 a year

Minimum wage rates (opens in new tab)

From £22,737 to £23,500 per annum

Training course
Business administrator (level 3)
Hours
Monday to Friday (flexi-time and some hybrid working as standard)

37 hours a week

Possible start date

Friday 1 November

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Provide a first point of contact service for customer enquiries, complaints and formal applications for a range of services across a variety of mediums, including phone, online and email, post and
    on reception.
  • Provide effective and efficient administrative support for all services across the Authority
  • Process customer payments in line with financial processes.
  • Process planning application documentation to agreed standards and timescales and upload planning information to the Land Registry Portal.
  • Support customers and staff in preparing information for publication or committee meetings.
  • Process requests for searches by finding relevant information and disclosing to interested parties.
  • Provide centralised administration and procurement for corporate requirements.
  • Assist with Member decision-making processes by providing administrative support for Committee processes, including printing papers, publishing papers and minutes and ensuring
    relevant information is publicly available.
  • Provide administrative support for planning appeals.
  • Verify and process Member and volunteer claim forms.

Where you’ll work

Aldern House

Baslow Road

Bakewell

Derbyshire

DE45 1AE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

UNIVERSITY OF DERBY

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

    • Your training plan

    • Work based training
    • Attendance at Buxton and Leek College every 6 weeks (can be either campus)

     

    Requirements

    Essential qualifications

    GCSE in:

    • English & Maths (grade C/4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Customer care skills
    • Administrative skills
    • Team working

    About this company

    The Peak District National Park was the first of Britain’s 15 national parks and is still enjoyed by millions, looking for both adventure and a breathing space to escape. It is also the most accessible due its proximity to four major cities of the UK and its 38,000 residents. We recognise the importance of our national park and our job is to speak up and care for the Peak District National Park for all to enjoy forever.

    https://www.peakdistrict.gov.uk/ (opens in new tab)

    Company benefits

    Generous pension and holiday entitlement. Free parking. Access to Employee Assistance Programme.

    Disability Confident

    Disability Confident

    A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

    You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

    After this apprenticeship

    You could progress onto employment in an administrative support role, such as, Business Administrator, Administrative Assistant, Personal Assistant or HR Assistant.

    Ask a question

    The contact for this apprenticeship is:

    UNIVERSITY OF DERBY

    01629816200

    The reference code for this apprenticeship is VAC1000281097.

    Apply now

    Closes in 11 days (Wednesday 23 October)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.