Employer engagement Apprenticeship

U K TRAINING & DEVELOPMENT LTD

HERTFORDSHIRE, HP2 7ED

Closes in 11 days (Friday 1 November at 11:59pm)

Posted on 10 October 2024

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Contents

Summary

Working with a training provider on the Digital Apprenticeship Service setting up vacancies and communticating with employers, completing essential administration and be trained to use PICs information system support, HR admin as well as carrying out additional administration duties.

Annual wage
£9,984 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday & Thursday 9.15am -2.45pm Tuesday & Wednesday 8am -4pm Friday 9-4 will involve working from home.

30 hours a week

Possible start date

Monday 11 November

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Working with the digital apprenticeship service 

  • Setting up adverts communicating with employers,
  • Entering apprenticeship data on to PICs management information system
  • Ensuring data is error free,
  • Setting up files 
  • Working with our eportfolio 
  • Admin support for HR                            
  • Other general admin duties may also be required                                    

Where you’ll work

IMEX BUILDING

575-599 MAXTED ROAD

HEMEL HEMPSTEAD

HERTFORDSHIRE

HP2 7ED

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

UK TRAINING & DEVELOPMENT LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • You will achieve  the customer service Level 2 qualification and move on to Business Admin Level 3 qualification.  
    • Training will be completed in house. You will be allocated 6 hours per week to work towards your qualification
    • Functional skills if required

     

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Number skills
    • Logical
    • Team working
    • Patience
    • Outgoing and confident

    Other requirements

    This vacancy will involve home working

    About this company

    UKTD are a specialist training provider in workplace learning, We offer qualifications in Hairdressing & Barbering as well as Business qualifications. We also offer teaching and assessment of learning at work for employers who want to develop their in-house training requirements. Our Employers and Apprentices also benefit from our use of e-portfolios and online learning to improve support for learners. We give learner’s and employers one-to-one support to fulfil their ambitions. UKTD also offer a recruitment service for our employers and as a result the company supports them in a range of additional sevices.

    https://uktd.co.uk (opens in new tab)

    After this apprenticeship

    Once qualified you will become an employment engangement officer within the company.

    Ask a question

    The contact for this apprenticeship is:

    UK TRAINING & DEVELOPMENT LIMITED

    Helen Blackbourn

    Helen.blackbourn@uktd.co.uk

    07875665934

    The reference code for this apprenticeship is VAC1000281063.

    Apply now

    Closes in 11 days (Friday 1 November at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.