Parts Retail Apprentice
Rickerby Ltd
Carnforth, LA5 9RQ
Closes in 27 days (Monday 4 November)
Posted on 8 October 2024
Summary
This is a great time to consider an Apprenticeship with CLAAS UK, with the need for skilled people within the agricultural industry rising as technology continues to advance. Our forward thinking dealers recognise the need to provide practical experience to a new workforce, alongside a structured learning programme at our Academy in Saxham.
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Training course
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Trade supplier (level 2)
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Hours
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Working hours are 37.5 per week with regular overtime. During peak seasonal periods you must be prepared to work on a rota that will include evenings and weekend work.
37 hours a week
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Possible start date
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Monday 11 November
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and
work alongside experienced staff.
What you’ll do at work
- You will play an important role in supplying a wide variety of parts and retail items to customers and workshops
- Ordering and warehousing incoming stock
- Assisting the Parts Manager with stock control
- Various administrative duties
- Dealing with a wide range of suppliers and customers
- You will gain the technical knowledge relating to the vast range of machinery and equipment that keep the modern world of agriculture moving
Where you’ll work
Scotland Road
Warton
Carnforth
LA5 9RQ
Training
An apprenticeship includes regular training with a college or
other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
CLAAS UK LIMITED
Your training course
Trade supplier (level 2)
Equal to GCSE
Course contents
Knowledge and understanding of the organisation’s: communicating confidently to internal and external customers about the company and how it operates
Knowledge and understanding of the organisation’s: identifying and communicating with the relevant person if a threat or risk to the business is identified
specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust.
specialist trade customer profile of the business: delivering customer service that exceeds customer expectations
specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner
trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
trade counter and telesales services: identifying the customers’ requirements, matching them to the trade supplier’s products and services
trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
trade counter and telesales services: applying basic merchandising techniques used within the business.
trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation
trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.
trade counter and telesales services: processing information, to the key standards of data protection, security and intellectual property rights.
key principles of warehousing and stock control: processing and recording the receipt, storage, assembly and despatch of goods.
key principles of warehousing and stock control: receiving stock, despatching customer orders and processing returns in line with company processes.
key principles of warehousing and stock control: loading /unloading of supplier and contractor vehicles
technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
technologies that are appropriate to the role: demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.
legislative responsibilities relating to the business, products and/or services being sold: complying with legal requirements to minimise risk and build customer confidence.
legislative responsibilities relating to the business, products and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all time
legislative responsibilities relating to the business, products and/or services being sold: taking appropriate action if a breach of H&S regulations is identified.
personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team
personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems.
personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload.
personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses and development needs.
Your training plan
- 14-month Apprenticeship Programme
- Attend the CLAAS Academy in Bury St Edmunds for block release training 4 x 1-week blocks, plus monthly virtual classroom sessions
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
About this company
Established in 1880, Rickerby Ltd is a family owned business. We supply the full range of CLAAS products together with other complimentary agricultural and horticultural machinery. We operate across nine branches covering Lancashire, Cumbria, Northumberland, The Borders, Durham and part of Dumfries. At RICKERBY our experienced Sales, Service and Parts staff are always ready to help farmers, contractors and horticultural customers.
https://rickerby.claas-dealer.co.uk/ (opens in new tab)
After this apprenticeship
For the right person this could be a start of an interesting and varied career, as we are a company that beleive in training, career progression and possbile promotion from within.
Ask a question
The contact for this apprenticeship is:
CLAAS UK LIMITED
The reference code for this apprenticeship is
VAC1000280953.
Apply now
Closes in 27 days (Monday 4 November)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can
create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.
Company’s application instructions
To apply, email a CV and covering letter to CUKapprenticeships@claas.com