IT Support Technician Apprentice
ATMOS TECHNOLOGY LTD
BICESTER, OX26 4XD
Closes in 26 days (Thursday 7 November at 11:59pm)
Posted on 9 October 2024
Contents
Summary
As you develop your knowledge, you will have opportunities to obtain formal industry recognised qualifications from industry leading manufacturers. You will have further opportunities to put your newfound knowledge into practice on the real-life delivery of IT projects, working alongside experienced teammates who are always on hand to help you.
- Annual wage
- £13,312 a year
- Training course
- IT solutions technician (level 3)
- Hours
-
Monday to Friday 9am to 5:30pm
40 hours a week
- Possible start date
-
Sunday 10 November
- Duration
-
1 Year 3 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Logging/recording customer/employee support queries
- Diagnosing and solving hardware/software faults
- Escalate issues as required
- Installing and configuring computer systems
- Analysing call logs to spot trends and underlying issues
- Installing and configuring computer hardware operating systems and applications
- Monitoring and maintaining computer systems and networks
- Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults
- Providing support, including procedural documentation and relevant reports
- Supporting the roll-out of new applications
- Setting up new users' accounts and profiles and dealing with passwords
- Prioritising and managing open support cases
- Establish a good working relationship with customers and industry professionals
- Attending customer sites to resolve IT issues in person
- Testing and evaluating new technology
- Support the delivery of IT projects
- Support the development of solutions and services
Where you’ll work
110-112 CHURCHILL ROAD
BICESTER
OX26 4XD
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
REMIT GROUP LIMITED
Your training course
IT solutions technician (level 3)
Equal to A level
Course contents
Your training plan
- IT Solutions Technician Level 3
- Remote based training
- Training will be once per week for 12-months
Requirements
Essential qualifications
GCSE in:
- English Language (grade c)
- Mathematics (grade c)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- IT skills
About this company
Since 2014 Atmos Technology has been providing customers with best-of-breed IT products, solutions, and support services, at competitive prices. Atmos Technology are a true business partner to its customers, a trusted integrator of comprehensive ICT equipment and infrastructure solutions, backed by a solid guarantee - providing customer focused efficient and friendly service. Our company mission is to create advantage through operational and financial efficiency, understanding our customers’ and provide relevant and high performing IT products, solutions, and managed services.
After this apprenticeship
Full-time employment upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
REMIT GROUP LIMITED
Lois Sharland
lois.sharland@remit.co.uk
The reference code for this apprenticeship is VAC1000280942.
Apply now
Closes in 26 days (Thursday 7 November at 11:59pm)
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