Apprentice Administrator

Summary

Milestone SW Ltd are looking for an enthusiastic and organised Apprentice Business Administrator to assist with the day-to-day running of the office, including liaising with clients, contractors and engineers to assist in the smooth running of the business.

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, 9.00am to 3.00pm (breaks to be confirmed).
30 hours a week
Possible start date: Monday 27 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The role will include:

Assisting with the day-to-day running of our office
Roles and responsibilities developing as the qualification progresses
Taking phone calls and liaising with clients/contractors/engineers as necessary
Data entry
Booking in work and scheduling jobs
Updating client weekly reports
Stock control
Raising purchase orders and ordering materials
Updating client portals

Where you’ll work

11 YACHT HAVEN QUAY

PLYMOUTH

PL9 7FE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

FOCUS TRAINING (SW) LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Full Business Administrator Standard - level 3
On the job training - to support role development
Off the job training - to support qualification requirements.
Employer to offer dedicated training time to support Off the Job (OJT) training requirements
Functional Skills support - maths/English - if required
Training schedule has yet to be agreed upon, further details will be made available at a later date

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade A*/9 - C/4)
Maths (grade A*/9 - C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

We are an electrical contractor covering the Southwest, dedicated to providing our customers with the highest standard of service and customer satisfaction. With over 30 years of experience within the industry, we pride ourselves on our ability to deliver, whether your needs are domestic, commercial, or industrial. We have a positive work ethos and always go the extra mile and keep costs and disruption to a minimum for our customers.

After this apprenticeship

Upon successful completion of the Apprenticeship, there is the opportunity to progress on to becoming a Scheduler/Coordinator

Ask a question

The contact for this apprenticeship is:

FOCUS TRAINING (SW) LIMITED

Maria Gammon

maria.g@tftg.org

01752 348980

The reference code for this apprenticeship is VAC1000280929.

Apply now

Closes on Saturday 25 January

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