Business Administration Apprentice

Summary

Boughton Health Centre is looking for a new member of the Administrative team to complement our expanding workforce, with a competitive salary offer & NHS pension.

Annual wage: £12,480 to £22,308 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, shifts to be confirmed.
37 hours a week
Possible start date: Monday 4 November
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The core responsibilities of the Medical Administrator role are to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
Promote full access to the practice via the front desk, telephone and online consultations/booking.
Use EMIS computer system to book patients into appropriate clinics making best use of clinical time and expertise by using the appropriate dialogue to improve and maintain the practice “Access” targets.
Signpost patients to the external services available. · Always maintain strict confidentiality.
Deal with all general enquiries, explain procedures, make new and follow-up appointments and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Follow practice protocols and procedures.
Opening and sorting the mail in line with the practice protocol.
Action repeat prescription requests either manually or electronically using EMIS computer system.
Advise patients of relevant charges for private (non-General Medical) services, accept over the counter payment and issue receipts for same.
Ensure that all new patients are registered onto the computer system promptly and accurately.
Follow Health and Safety Regulations as set out by the Practice.
Attending regular staff & training meetings and contribute towards these meetings.
Undertake an annual Appraisal Meeting with the Operations Manager, with an interim 6 month progress review.
Take responsibility for maintaining a record of own personal and professional development.
To be aware of the Practice Safeguarding protocols and your responsibilities, to attend regular training and to escalate any concerns to the management team.
Any other duties as delegated by the Clinical / Management team. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You may also be expected to carry out any reasonable duties which may be requested from time to time.

Where you’ll work

PAYROLL MANAGER

BOUGHTON MEDICAL GROUP

HOOLE LANE

CHESTER

CH2 3DP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CHESHIRE COLLEGE SOUTH AND WEST

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The candidate will follow a Level 3 Apprenticeship programme and study towards a full Business Administration Standard . This training will be structured and delivered by Cheshire College - South & West. If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subjects.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working

Other requirements

You will need to think about transport to work.

About this company

We provide Health care /Services to general public and patients registered to the Practice. GP Surgery on site for Appointments and Pharmacy Services and Health care professional to assist any patient enquiries.

After this apprenticeship

To be discussed upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

CHESHIRE COLLEGE SOUTH AND WEST

Sophie Cain

sophie.cain@ccsw.ac.uk

The reference code for this apprenticeship is VAC1000280913.

Apply now

Closes in 15 days (Friday 25 October at 11:59pm)

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