Customer Service Apprentice
D G SUPPLYLINE LTD
WESTCLIFF ON SEA, SS0 0NW
Closes in 15 days (Friday 8 November at 11:59pm)
Posted on 8 October 2024
Contents
Summary
You will be working in a small but busy team to maintain relationships with new and existing customers, along with assisting with orders and queries. You will also be required to undertake some office administration but you will receive support and guidance throughout the course so you can excel.
- Annual wage
- £12,480 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday: 9.00am - 4.30pm (1 hour for lunch unpaid).
Saturdays (2 in 4): from 9.00am - 1.00pm.
37 hours a week
- Possible start date
-
Saturday 9 November
- Duration
-
1 year 1 month
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Answer phone calls, emails and help customers with enquiries, orders, returns and problems
- Update customers on back orders and lead times
- Perform 'check-in' calls with customers to advise on any promotions
- Progress checks - to remind customers of quotes, proformas and other orders we haven't yet fully processed
- Process web orders - to process orders made on our website on customer accounts (within Sage) and generic web order accounts
- Working on the front desk to welcome customers and to help serve customers on our trade counter. This includes trade and retail customers that come to us for help in finding replacement parts
- Checking and scanning orders - to tick the previous day's orders from the manifest to the posted report, do the invoice run and check that the correct nominal accounts have been posted with the correct payment method
- Scan and catalogue all paperwork
- Product research - to search for products on behalf of customers and update the system/website with information
- Administrative tasks - to assist in filing, customer and supplier allocations, report completion and general office admin tasks
Where you’ll work
122-124 PRINCE AVENUE
WESTCLIFF ON SEA
SS0 0NW
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
RM TRAINING (UK) LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
- Customer Service Practitioner level 2 Apprenticeship Standard
- Functional skills in maths and English (if required)
- The apprenticeship will take a minimum of 12 months to complete
- Training schedule has yet to be agreed - Details will be made available at a later date
Requirements
Desirable qualifications
GCSE or equivalent in:
- English (grade 4/C)
- Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Initiative
About this company
Long established family business involved in the supply and installation/repair of door/windows and ancillary products. The business is a nationwide operation.
After this apprenticeship
- There may be the opportunity to be taken on full-time following successful completion of the apprenticeship, however this is not guaranteed
- Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at a Professional level
Ask a question
The contact for this apprenticeship is:
RM TRAINING (UK) LIMITED
Katie
katie@rmtraining.co.uk
01702782001
The reference code for this apprenticeship is VAC1000280910.
Apply now
Closes in 15 days (Friday 8 November at 11:59pm)
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