Customer Care and Marketing Apprenticeship

Summary

We are seeking a proactive and detail-oriented Customer Service & Marketing Assistant to join our team. The ideal candidate will be responsible for providing exceptional customer service, managing product orders and inventory, and supporting our marketing efforts. This is a varied role that requires multitasking and collaboration.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday – Friday times vary from 8.00am – 5.00pm with 30 minutes lunch ( may include working Saturday on rota basis) 37.5 - 40 hours per week
37 hours a week
Possible start date: Monday 18 November
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Customer Services:

Answering telephone calls and emails for customer enquiries
Dealing with customers face to face in our retail showroom
Assisting in product selection
Order processing
Handing cash
Liaising with suppliers and helping select products
Merchandising displays
Stock control

Dispatch:

Picking & Packing
Arranging collections with couriers
Progressing customer orders
Maintaining a safe and tidy working environment

Marketing:

Maintaining content across all of our Social Media channels
Onboarding products across our three websites
Ensuring website is functional and well maintained
Attending strategy meetings both external with our marketing agency and in house

Where you’ll work

Units 5 - 6 Maingate

Kingsway North

Team Valley

Gateshead

NE11 0EJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

GATESHEAD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will work towards the Level 3 Business Administrator Apprenticeship standard with Gateshead College.

Requirements

Essential qualifications

GCSE in:

English (grade A*-C/4-9)
Maths (grade A*-C/4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Team working
Creative
Can-do attitude
Friendly
Approachable

Other requirements

Generous staff discount*Free Parking

About this company

As an established family ran Lighting & Interiors company for over 40 years we bring an extensive selection of exclusive lighting sourced from around the world from our showroom, or online site. We also are part of Decorum interiors, a premier online destination for luxury furniture, exquisite lighting, and captivating interior accessories. We are a family-run business with over 40 years experience in the interiors industry, dedicated to transforming living spaces into extraordinary dream homes. With an unwavering commitment to quality, style, and impeccable customer service.

After this apprenticeship

Possible progression to advanced apprenticeship / full time employment within the company in either Customer Services, Dispatch or Marketing or potentially a hybrid of all three.

Ask a question

The contact for this apprenticeship is:

GATESHEAD COLLEGE

Lauren Usher

apprenticeships@gateshead.ac.uk

The reference code for this apprenticeship is VAC1000280901.

Apply now

Closes in 17 days (Wednesday 6 November at 11:59pm)

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