Administrative Assistant Apprentice

Summary

To work closely with our experienced Office Manager, learning the ins and outs of office administration while taking on real responsibilities. From managing accounts and invoices to supporting different branches across our company, you’ll be an essential part of the team, with plenty of opportunities to grow.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 9.00 am – 5.00 pm with 30 minutes lunch
37 hours a week
Possible start date: Monday 2 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Learn to manage the filing and administration of key wholesaler accounts
Process invoices and credit notes using Sage software, with full training provided
Collaborate with suppliers to resolve discrepancies and ensure smooth operations
Reconcile statements, handle payments to suppliers, and archive important documents
Be the first point of contact, managing phone calls and liaising with different branches and departments
Help ensure that our compliance procedures are followed across all branches

Where you’ll work

18-20 Sinfin District Centre

Sinfin

Derby

Derbyshire

DE24 3ND

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DCG

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

All training will take part in the workplace.

Requirements

Essential qualifications

GCSE in:

English (grade C/4 or above or equivalent)
Maths (grade C/4 or above or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative

Other requirements

Office is located on the first floor with no lift access - Please contact us if you would like any further information on accessibility.

About this company

B J Wilson Ltd is a group of six pharmacies based throughout the Derby area. We offer a collection and delivery service to our patients and customers and have a dedicated team responsible for the organisation and preparation of medicines in compliance packs for residential and nursing homes. Our number one aim is to give a first-class service to our customers and patients whilst keeping a friendly and customer-focused approach.

http://www.wilsonspharmacy.co.uk (opens in new tab)

Company benefits

Up to 20% staff discount

After this apprenticeship

This isn’t just a job—it’s the start of your career. We offer plenty of opportunities for advancement, including paths to more senior administrative roles and beyond.

Ask a question

The contact for this apprenticeship is:

DCG

Alison Harrison

ali.harrison@derby-college.ac.uk

07808 205883

The reference code for this apprenticeship is VAC1000280876.

Apply now

Closes in 30 days (Sunday 17 November at 11:59pm)

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