IT Technical Support Apprentice (ICT 3)
DATASCAN RETAIL SYSTEMS LIMITED
Birmingham, B46 1JA
Closes in 4 days (Thursday 24 October)
Posted on 7 October 2024
Contents
Summary
A leading supplier of IT Services and Software to the Retail Industry, providing EPOS Solutions and Software to both small and large retailers is now looking for an IT Technical Support Apprentice to cover a host of duties. This is an excellent opportunity to begin an IT career and gain experience in a wealth of disciplines.
- Annual wage
- £12,313.60 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday: 7.00am – 3.30pm or 10.30am – 7.00pm shift dependent
37 hours a week
- Possible start date
-
Monday 28 October
- Duration
-
1 year 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Daily duties will include:
- To Log Incoming Support Calls
- To assist the Senior Support Engineer(s) with Internal and External (Client) Support (Hardware & Software)
- To deal promptly with Support Calls and allocate to appropriate engineer in the absence of the Senior Support Engineer
- To input and update information onto the Maintenance Logging System
- To inform clients of Support Log Reference Numbers & update Clients as Required
- To undertake / assist with System installations – Internal and External
- To provide Out of Hours Support on a Rota Basis (after probation)
Where you’ll work
Datascan Retail Systems Ltd, 14 The Courtyard, Gorsey Lane, Coleshill
Birmingham
B46 1JA
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
THE DEVELOPMENT MANAGER LTD
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
ICT Level 3 Apprenticeship Standard:
- Qualification together with onsite training by the employer
- For those starting at Advanced (Level 3), the expected duration would be eighteen months. There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and ultimately on to a Degree Apprenticeship
- ICT 3 Course 1 – Hardware and Networking
- ICT 3 Course 2 – Software and Security
- ICT 3 Course 3 – ICT Administration
- Professional Development Progamme
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Organisation skills
- Communication skills
- Problem solving skills
- Team working
- Initiative
Other requirements
Do you have a driving license or are working towards? Do you possess the required interest and passion for IT? Do you possess the desired qualifications? Are you able to travel to the place of work on a daily basis? Working hours are Monday to Friday : 7.00am – 3.30pm or 10.30am – 7.00pm shift dependent
About this company
Datascan Retail Systems are a leading supplier of IT Services and Software to the Retail Industry. Providing EPOS Solutions and Software to both small and large retailers mainly in the fashion and soft/hard goods area.
After this apprenticeship
- Full time job role, career progression, further training. A full salary review upon completion of probation period
Ask a question
The contact for this apprenticeship is:
THE DEVELOPMENT MANAGER LTD
The reference code for this apprenticeship is VAC1000280841.
Apply now
Closes in 4 days (Thursday 24 October)
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After signing in, you’ll apply for this apprenticeship on the company's website.