Business Administration apprenticeship

Summary

We are based in Warrington with fantastic onsite facilities. As a member of our team, you’ll benefit from a suite of benefits that can be tailored to your needs. We’re a collaborative, supportive and sociable team, reflecting how our customers like to engage with us.

Annual wage

£18,964 a year

Minimum wage rates (opens in new tab)

Annual Bonus's

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9am-5pm, with 1 hour lunch break, either 35 or 40 hours per week.

35 hours a week

Possible start date

Wednesday 25 December

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Review and prepare invoice packs in order to make payment
Build and maintain relationships with repairers whilst chasing outstanding documents for invoice packs
Adding claims on to inhouse bespoke system maintaining a high level of attention to detail
Calling insurance companies to discuss out of process details before funding claims

Where you’ll work

ACG House

620 Birchwood Boulevard

Warrington

WA3 7QU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

1ST2 ACHIEVE TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training will take place at the workplace via tutor led monthly visits/sessions.

More training information

Training provider website - https://www.1st2achieve.com/

Requirements

Essential qualifications

GCSE in:

Maths & English and 3 other subjects (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Analytical skills
Logical
Initiative

Other requirements

Please consider our company values when applying; Customer Centric, One team, Own it, Growing together.

About this company

Here at ACG, we're all about supporting our customers with their cash flow efficiencies. Our products help them navigate tricky financial periods and bolster their growth ambitions, delivering an improved service to their businesses. Today, ACG is the largest insurance claims funding partner in the UK; we process over 4,500 invoices a month for our customers. Our Vision & Mission: To be the innovative financial partner for the insurance sector. Promoting a different way of thinking to unlock potential, growth and efficiencies. Empowering our people to deliver disruptive funding solutions to our customers.

https://acg.co.uk/ (opens in new tab)

Company benefits

- Pension scheme - 20 days holiday – increasing to 25 days - £50 per month Pick and Mix scheme - company contribute £50 for benefits including gym membership, Perkbox, monthly on-site massage and cash plan (claiming back prescriptions).

After this apprenticeship

When you have successfully completed the apprenticeship, there is a permanent position available. The company are also growing so more senior and manager roles will become available as the business evolves.

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