New Business Apprentice

Summary

The company is offering the right person the opportunity to spend time in various departments, alongside their Sales & Support role, to understand the business and products before joining the internal Sales & Support team full time. Knowledge acquired will be used to ensure existing customers are supported through every step of the sales process.

Annual wage: £18,000 a year
Minimum wage rates (opens in new tab)
Training course: Sales executive (level 4)
Hours: Monday - Thursday, 8.00am - 5.00pm and Friday, 8.00am - 4.00pm,
39 hours a week
Possible start date: Monday 4 November
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Inbound and outbound customer calls (with training)
Maintain sales and marketing data contained within CRM database and ensure accurate customer information, including but not limited to leads, contacts, accounts and opportunities
Process sales orders by entering details on the Sage accounting system
Prepare quotations for customers
Communication with the relevant account managers, suppliers and internal support teams, ensuring that customer expectations are managed
Listen to customer requirements, identify and share opportunities for upsell to achieve sales through service
Prepare and co-ordinate sales and marketing materials to include online content
Attend customer meetings and industry events
Outbound calls to potential and previous customers to increase customer spend in existing accounts and promote new business, using existing database (once confident with products)
Manage linked-in connections and develop own professional network
General sales and office support and ad-hoc admin when required. This will include assisting other teams, such as the warehouse with picking and packing, the engineering team, finance and operations, as well as the sales team

Where you’ll work

WATERMILL INDUSTRIAL ESTATE

ASPENDEN ROAD

BUNTINGFORD

HERTS

SG9 9JS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ISALES ACADEMY LIMITED

Your training course

Sales executive (level 4)

Equal to higher national certificate (HNC)

Course contents

Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.

Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.

Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.

Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.

Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.

Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.

Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.

Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.

Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.

Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.

Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Your training plan

On completion you will achieve a Level 4 qualification in Sales Executive
Training will be hybrid between in-person in the office, and online based on one day a week
The role is office based

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Desirable qualifications

A Level or equivalent in:

Business, Finance, Marketing or IT (grade C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Administrative skills
Team working
Initiative

Other requirements

Drivers licence and or the ability to travel to site within 40 minutes

About this company

Our client is the UK's only specialist and largest supplier of commercial and emergency vehicle lighting systems, Lite-wire and aftermarket auto-electrical parts. They are committed to developing and supporting new talent, to building skills relevant to their company and industry, and to encouraging diversity of thought and ideas.

https://www.dun-bri.com/ (opens in new tab)

After this apprenticeship

To progress into an account manager role
Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship

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