Apprentice Retail Team Member - Newcastle – Find an apprenticeship

Summary

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver great customer experience for major High Street brands we work with. Successful candidates will be required to pass a DBS Check and must be aged 18+ due to contractual requirement

Annual wage: Competitive
Minimum wage rates (opens in new tab)
Training course: Retailer (level 2)
Hours: 5 out of 7 days
37 hours a week
Possible start date: Monday 30 December
Duration: 1 year 2 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

1. Undertake daily procedures such as setting up and clearing displays, switching equipment on or off to start to end a shift, ensuring the working environment meets business and legal requirements
2. Process sales, exchanges, and refunds in line with business policy, offer information and identify customer requirements
3. Provide product and service information in compliance with business and legal requirements
4. Respond to an support with enquiries and complaints, resolving where possible, reporting outcomes, or escalating where required
5. Contribute to the health and safety of colleagues, customers and the working environment by removing hazards and reporting incidents
6. Maintain stock availability, reporting any price discrepancies and support the fulfilment of purchases using the appropriate systems and procedures
7. Contribute to promotional activities to support the success of the business such as changing promotions, displays, seasonality and product launch activities
8. Use IT, technology and digital solutions to assist with customer enquiries, purchasing activities and processing sales
9. Contribute to team development activities, and business objectives
10. Contribute to reducing waste and improving sustainability in line with business objectives
11. Contribute to minimising stock loss by following business procedures

Where you’ll work

Newcastle, England

NE1 4LP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HIT TRAINING LTD

Your training course

Retailer (level 2)

Equal to GCSE

Course contents

Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
Serve customers in line with brand standards, legislation, business procedures and the values of the business.
Provide a retail service that balances the customers’ needs with additional linked products and services.
Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
Promote seasonal or local offers through in-store or online promotions.
Identify situations that may damage business reputation in line with company policy and escalate as required.
Maintain good merchandising to meet the needs of the business whilst ensuring safety.
Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
Use technology and applications to support sales and service ensuring that maintenance issues are reported.
Support team and colleague development through buddying and/or coaching.
Comply with regulations and legislation relevant to their role and business.
Contribute to continuous improvement activities which focus on improving sustainability within the business.
Handle complaints within remit or escalate as appropriate.
Support sales across a range of promotional events throughout the calendar year.
Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
Serve customers in line with brand standards, legislation, business procedures and the values of the business.
Provide a retail service that balances the customers’ needs with additional linked products and services.
Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
Promote seasonal or local offers through in-store or online promotions.
Identify situations that may damage business reputation in line with company policy and escalate as required.
Maintain good merchandising to meet the needs of the business whilst ensuring safety.
Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
Use technology and applications to support sales and service ensuring that maintenance issues are reported.
Support team and colleague development through buddying and/or coaching.
Comply with regulations and legislation relevant to their role and business.
Contribute to continuous improvement activities which focus on improving sustainability within the business.
Handle complaints within remit or escalate as appropriate.
Support sales across a range of promotional events throughout the calendar year.

Your training plan

Level 2 Retailer apprenticeship standard, including Functional Skills in English and maths if required.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Team working
Non judgemental
Patience

About this company

We’re the people behind the food, hospitality and support services that power your day, make you smile and put a spring in your step. That’s just one of the reasons why we’re the UK and Ireland’s top contract catering, hospitality, and business support services provider.

After this apprenticeship

On completion of the Retail Level 2 apprenticeship, the apprentice may have the opportunity to embark on a Level 3 apprenticeship to further their skills development through internal training programmes.

Ask a question

The contact for this apprenticeship is:

HIT TRAINING LTD

The reference code for this apprenticeship is VAC1000280607.

Apply now

Closes in 11 days (Saturday 30 November)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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Apprentice Retail Team Member - Newcastle

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