IT Apprentice
TRAINING AT WORK GROUP LTD
WETHERBY, LS22 6JG
Closes in 19 days (Friday 25 October at 11:59pm)
Posted on 4 October 2024
Contents
Summary
Velocity Academy have an exciting new opportunity for a Customer Service Help Desk Apprentice with Training at Work Group a Health and Safety Training provider based in Wetherby. This is a fantastic opportunity for someone to get themselves into IT and kickstart a career.
- Annual wage
-
£18,000 a year
Minimum wage rates (opens in new tab)
Upto £21k DOE
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, 8:30am to 5.00pm.
37 hours a week
- Possible start date
-
Monday 28 October
- Duration
-
1 Year 3 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
The Technical Support Apprentice role will involve answering support tickets, live chats and support calls as part of the main tasks throughout the day. You must be organised, efficient and customer focused. You will also be one of the first points of contact in resolving internal IT issues for staff members.
Your duties and responsibilities in this role will consist of:
- Communicating with customers who contact our eLearning support team
- Communication with our in-house E- Learning Account Managers
- Resetting passwords, troubleshooting, adding/removing learners for customers
- Viewing and creating customers' orders/making changes to customers details using Wordpress
- Resolving internal IT queries
- Other ad-hoc tasks as required by the business
Where you’ll work
1 HORSEFAIR
WETHERBY
LS22 6JG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
VELOCITY 1ST LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician qualification, with training in how to:
- Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.
- Address IT issues by prioritising in response to customer service level agreements.
- Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.
- Support the roll out of upgrades or new systems or applications.
- For a full list of programme modules visit: https://velocity-pt.co.uk/
Requirements
Essential qualifications
GCSE in:
- Maths and English (grade Grade 4 minimum)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this company
Training at Work Group Limited is one of the UK’s leading providers of First Aid, Health and Safety, Food Hygiene and Fire Marshal trainers. We help businesses protect their employees by having qualified first aiders and industry specific health and safety personnel fully trained within their organisation.
After this apprenticeship
- The role offers long term security and the opportunity to progress into a permanent position.
Ask a question
The contact for this apprenticeship is:
VELOCITY 1ST LIMITED
Anya Whitaker-Keating
anya@velocity-academy.co.uk
07456413625
The reference code for this apprenticeship is VAC1000280577.
Apply now
Closes in 19 days (Friday 25 October at 11:59pm)
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