Credit Control Apprentice

Summary

Are you looking to build a long-term career in credit control? Then look no further! Start your career today with a level 2 CICM apprenticeship with Rentokil Initial UK and Kaplan. You will be gaining valuable workplace experience including debt management and collection of customer accounts and monitoring cash allocation.

Annual wage: £15,000 a year
Minimum wage rates (opens in new tab)
Training course: Credit controller and collector (level 2)
Hours: Shifts to be confirmed
37 hours a week
Possible start date: Monday 18 November
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Debt management and collection of customer accounts
Responsible for own section of ledger
Achievement of agreed collection targets
Provide reports on performance of accounts
To control and monitor the daily debt
Monitor cash allocation and propose corrective action on allocated accounts where needed
To ensure correct procedures and processes are in place as per credit policy established to chase payments from customers on a regular basis
To escalate serious issues to Team Leader or the Credit Manager
To ensure all daily task are achieved i.e. unallocated cash, taking accounts off dispute, chase customers when promise to pay date fails to result in payment
Ensure that your customers are your first priority and excellent customer service is delivered at all times
Manage a high level workload and pick up any ad hoc projects to support the department

Where you’ll work

Ebony House, Castlegate Way,

Dudley

UK

DY1 4TA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

KAPLAN FINANCIAL LIMITED

Your training course

Credit controller and collector (level 2)

Equal to GCSE

Course contents

Service delivery: Delivers excellent service to customers using the organisation’s systems and processes; contributes to individual and team objectives, in line with the employer’s policy; works in a way which reflects organisational values and complies with standards and regulatory requirements; carries out a range of tasks which may include credit application processing, cash allocation and reconciliation; proactive contact with customers to collect outstanding balances, debt; maintaining accurate records of communications, actions; straight-forward dispute resolution; and recommending write offs.

Work planning: Organises their own accounts, completing tasks to required deadlines. Tracks individual customer accounts where necessary. Takes ownership through to completion, escalating when required, e.g. potential debt risk.

Teamwork: Consistently supports colleagues and collaborates to achieve results. Builds and maintains good working relationships within teams and with other business areas where necessary. Aware of own role in the team and the impact on others.

Communication and relationship building: Communicates effectively with customers and colleagues, using sound interpersonal skills, a range of media and appropriate language, e.g. phone, email, SMS, letter and face-to-face. Builds good relationships with customers, recognising their relationship with and their importance to the organisation while dealing with a potentially difficult topic. Adapts their style to that of the customer and actively listens to understand their needs. Handles difficult and sensitive situations professionally when they occur, e.g. regarding overdue accounts, working to support and retain a positive relationship with the customer.

Negotiation and decision making: Works with customers to identify mutually acceptable solutions to credit issues, within organisational guidelines. Takes ownership through to resolution, escalating where necessary.

Continuous improvement: Identifies opportunities to improve work practices and successfully implements changes that are required.

Personal development: Seeks feedback and acts on it to improve their performance. Builds their own capability through ownership of their own development, working with their manager. Keeps up to date with relevant changes.

Your training plan

Credit Controller and Collector Level 2 Apprenticeship Standard:

This credit controller and collector apprenticeship is designed to develop the core knowledge, skills, and behaviours in credit management and collections principles, regulatory requirements, and professional standards, and enable an apprentice to apply these within their everyday role
It’s a great introduction to a career in credit control for both new employees and existing talent across all sectors and within a range of organisational functions including operations, policy, sales, financial risk and customer relationships
Our Credit Controller apprenticeship programme integrates two modules of technical training delivered in partnership with the Chartered Institute of Credit management (CICM) to achieve the Certificate in Credit Management
This is a fantastic opportunity to build technical knowledge which is supported by work based experience

Requirements

Essential qualifications

GCSE or equivalent in:

Maths (grade 9/A*-4/C)
English (grade 9/A*-4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills

Other requirements

Benefits include: 20 days holiday plus bank holidays. Parking available.

About this company

We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.Rentokil is the world’s leading commercial pest control services provider.Initial is the world’s leading commercial hygiene services provider.Ambius is the world’s leading commercial provider of plants and scenting.

After this apprenticeship

Future roles such as Internal grading system or Aspiring Manager Programme following the apprenticeship

Ask a question

The contact for this apprenticeship is:

KAPLAN FINANCIAL LIMITED

The reference code for this apprenticeship is VAC1000280518.

Apply now

Closes in 26 days (Sunday 17 November)

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After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.

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