Business Administrator Apprentice

Summary

Main duties will include booking operatives into carry out work, contacting tenants to book surveys and instalments, ordering materials, updating and maintaining databases and communicating face-to-face and via the telephone. You will need to be hard working, confident using the telephone and willing to learn.

Annual wage: £12,979.20 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday – Thursday 7:30am-4:30pm & Friday 7:30am – 3:30pm
39 hours a week
Possible start date: Monday 28 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Using OneDrive to book Operatives in to carry out work for Fire Door Installs.
Contacting tenants via email, text, and telephone to book instalments.
Order materials.
Organise site survey inspections.
Update and maintain databases (Excel).
Deal with internal and external customers.
Producing a range of documents (email and letters).
Communication (face-to-face, telephone, and written).

Where you’ll work

Houlton

Hyperion Street

Hull

East Yorkshire

HU9 1BD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

KINGSTON UPON HULL CITY COUNCIL

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard.
End Point Assessment (EPA)
Functional skills in maths, English if required.
Regular training and development sessions to meet the needs of the employer and the apprentice.

Requirements

Desirable qualifications

GCSE in:

English (grade A-C / 7-4)
Maths (grade A-C / 7-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Team working
Listening skills
Pleasant and engaging manner
Willing to learn
Reliable and punctual

Other requirements

Applicant must attend HTAE initial assessment and interview process to be considered for shortlisting by the company, invites to these sessions will be sent via the email you have used to apply.

About this company

Since 1879 the principles of fair play, teamwork and quality construction have been embodied into our culture. Our continued success is down to our ability to meet the requirements of our wide client base which we achieve through focused teams of dedicated construction professionals. The business employs over 120 people and operates across four main areas - Maintenance, Construction, Developments, and Fire Protection, supported by our Plant division. Geo. Houlton & Sons Ltd is a subsidiary of the group's parent company Geo. Houlton & Sons (Holdings) Ltd - fully owned by the Houlton family. The business today operates in the building, maintenance, fire protection, construction and development sectors principally across Hull, the East Riding of Yorkshire and Lincolnshire. Projects further afield are increasingly undertaken where existing Clients require our services with successful delivery from Glasgow to London. Client satisfaction is very important in our business planning with an average in excess of 70% repeat business over the years, based on turnover. The Maintenance teams undertakes various reactive and planned maintenance projects with a strong local Client base using dedicated professional in house tradespersons for key customers. They undertake public authority, industrial, commercial and retail maintenance, facilities management, repairs, refurbishment, term maintenance and new build operations. They manage in excess of 500 orders annually with a large fleet of vans and pick-ups for their workforce.

https://houlton.co.uk/ (opens in new tab)

After this apprenticeship

The successful candidate will be given the opportunity of full-time employment upon completion of the advanced apprenticeship if available.

Ask a question

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