Apprentice Anti-social Behaviour (ASB) Assistant

Summary

The Anti-social Behaviour, Crime and Policing Act 2014 provides the police, local authorities and other local agencies with powers that they can use to respond quickly and effectively to antisocial behaviour. The Apprentice ASB Assistant will develop skills to provide a frontline ASB service within the ASB and Tenancy Management team.

Annual wage: £23,114 a year
Minimum wage rates (opens in new tab)
Training course: Anti-social behaviour and community safety officer (level 4)
Hours: Monday to Thursday, 9.00am to 5.00pm and Friday, 9.00am to 4.30pm.
37 hours a week
Possible start date: Friday 1 November
Duration: 2 Years
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The Apprentice ASB Assistant role will be the initial point of contact triaging responses to ASB and community safety issues, providing initial ASB advice and administration support to the team. The apprentice will also work closely with ASB officers and partner agencies to assist in the investigation of ASB and community safety cases to successfully resolve cases with both informal and formal resolutions and during the two years develop knowledge, skills and behaviours to officer level, responding to ASB cases.

Where you’ll work

Hinckley Hub

Rugby Road

Hinckley

Leicestershire

LE10 0FR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOCIAL LANDLORDS CRIME AND NUISANCE GROUP

Your training course

Anti-social behaviour and community safety officer (level 4)

Equal to higher national certificate (HNC)

Course contents

Respond effectively and appropriately to reports. Analyse reports of ASB/community safety, identifying priorities and what the next appropriate steps are. Analyse and risk-assess all reports of ASB and community safety issues.

Provide a professional and timely response to customer enquiries. Manage expectations and keep the customer informed of progress. Identify potential safeguarding needs of young and vulnerable people.

Communicate with customers and stakeholders using a range of methods including face-to-face, telephone, email, letters, reports responding to the needs of a diverse group.

Make justifiable and appropriate decisions on the information available.

Plan and prioritise work effectively using a range of organisational tools to ensure tasks are completed and deadlines are met.

Work effectively and collaboratively with a range of stakeholders and customers to achieve specific targets and outcomes. Comply with court directions and ensure that deadlines are met.

Investigate reports of ASB/community safety thoroughly and systematically to understand and analyse underlying issues. Obtaining appropriate evidence.

Plan investigations into cases thoroughly and methodically.

Interview all parties involved in a case using effective investigative and interview techniques.

Understand and gather relevant information and using the full range of tools, powers and support available to resolve ASB/community safety issues.

Maintain accurate and appropriately-detailed records and information.

Effectively challenge, influence and negotiate with customers, partners and stakeholders to achieve outcomes and resolutions.

Prepare a case file for referral to solicitors or for legal proceedings.

Effectively present a case and evidence for a review panel or in legal proceedings.

Your training plan

The apprenticeship is a work based 24-month program completing the Anti-social Behaviour & Community Safety Officer Apprenticeship (Level 4) with Resolve Anti-social Behaviour, apprentices are required to meet the entry criteria for the course with the course and role starting in November 2024.

Requirements

Essential qualifications

GCSE in:

English and Maths (grade Functional level and above)
Driving (grade Full licence)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience
Work with vulnerable people
Resilience

Other requirements

Course is starting at the beginning of November 2024 Candidates will be required to work from the office, to undertake visits in the borough when directed, with the flexibility needed to conduct some out of hours working. Hybrid working may be available after the initial training period.

About this company

Hinckley & Bosworth Borough Council is a borough council serving the people, communities and businesses of Hinckley & Bosworth in south west Leicestershire. The council serves approximately 100,000 inhabitants over 16 wards with 34 elected councillors and with approximately 425 full-time and part-time staff.

https://www.hinckley-bosworth.gov.uk/jobsandcareers (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

We cannot guarantee a position following the completion of the apprenticeship, but we have an excellent track record of keeping our successful apprentices in the organisation.
Upon successful completion of the apprenticeship and a successful appraisal of your performance, there will be consideration made for a permanent ASB Officer role, subject to availability.

Ask a question

The contact for this apprenticeship is:

Hinckley and Bosworth Borough Council

Kimberley Fearn

human.resources@hinckley-bosworth.gov.uk

01455255836

The reference code for this apprenticeship is VAC1000280412.

Apply now

Closes in 13 days (Thursday 17 October)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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