Business Administrator Apprentice

Summary

The Business Administration Apprentice plays a pivotal role within the Sunflowers team, ensuring the efficient operation of the charity.

Annual wage: £15,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 9am to 5pm.
37 hours a week
Possible start date: Monday 18 November
Duration: 2 Years
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Your duties will include:

Respond to calls, emails, and enquiries on behalf of the Charity, taking and forwarding messages as necessary.
Monitor and manage the main Sunflowers email account, responding promptly to emails.
Ensure efficient and empathetic processing of new referrals into the service.
Manage incoming and outgoing post.
Coordinate filing and general office administration tasks.
Input data into the charity database.
Run data reports to support the Charity’s Impact Monitoring.
Draft, format, proofread, and print relevant documents.
Assist in creating and distributing press releases, quarterly newsletters, and updates.
Maintain oversight of stock levels of leaflets, booklets, and literature to support individuals affected by suicide.
Liaise with the Engagement and Fundraising Officer to coordinate effective management of event resources.
Arrange and coordinate Charity training sessions, including booking venues and liaising with attendees.
Provide assistance in planning and arranging support services. Attend workshops, training, and conferences when required.
Oversee monitoring and reporting of incoming funds in line with charity processes.
Work closely with the Operations Manager to ensure the smooth operation of all areas within the Charity.
Undertake any other duties that Senior Management may require from time to time.

Where you’ll work

THE COUNTING HOUSE

BONDS MILL

BRISTOL ROAD

STONEHOUSE

GL10 3RF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

GLOUCESTERSHIRE COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Standard. Workplace delivery.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Problem solving skills
Team working

About this company

Sunflowers Suicide Support, established in memory of Pete Morris, is a rapidly growing charity providing essential support to individuals affected by suicide. Founded and operated by Pete's family, Sunflowers is dedicated to aligning its work with local and national suicide prevention strategies and best practices. In addition to its core mission, Sunflowers conducts intervention and awareness training and hosts various campaigns throughout the year to prevent suicide, spread awareness and support those bereaved by suicide

https://www.sunflowerssuicidesupport.org.uk/ (opens in new tab)

Company benefits

25 days holiday & bank holidays, Access to parking & EAP scheme. The Operations Manager will provide the Business Administration Apprentice with the necessary line management, supervision, support, and guidance to excel in their role.

After this apprenticeship

Potential position upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

GLOUCESTERSHIRE COLLEGE

Employer Training & Apprenticeships

apprenticeshipvacancies@gloscol.ac.uk

0345 155 2020

The reference code for this apprenticeship is VAC1000280392.

Apply now

Closes in 11 days (Friday 18 October at 11:59pm)

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