Business Administration Apprentice

Summary

An exciting opportunity based in Foleshill, Coventry to join a leading provider of telecommunications, IT services, support and telecoms consultancy. Your roles and responsibilities will be to provide administrative support and deal with enquiries efficiently in several ways, providing excellent customer service to all our customers.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm
37 hours a week
Possible start date: Sunday 1 December
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

CRM Updating:

Data cleansing – updating key details with telesales
Cleaning email data from campaigns in CRM
Updating CRM after install with new contract dates and information

Supporting sales:

Following up with customers who have had quotes from us
Doing small quotes for sales
Following up any queries and delegating to correct department
Send out customer handbook
Post-Installation Surveys and TrustPilot Reviews
Conduct follow-up calls with clients who have had recent installations to gather feedback
Encourage satisfied customers to leave positive reviews on TrustPilot

Where you’ll work

H B HOUSE

FOLESHILL ENTERPRISE PARK

COURTAULDS WAY

COVENTRY

CV6 5NX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprenticeship Standard
You will attend Coventry and Warwickshire Chamber of Commerce
Training once a week based in Radford, Coventry

Requirements

Desirable qualifications

GCSE in:

English & Maths (grade A*/9 - C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative

About this company

HBT Communications is a leading provider of telecommunications, IT services, support and telecoms consultancy. Since 1988 we have been providing telephone systems to SME's and large organisations, installation and maintenance of telecoms systems, telephone lines, business mobiles and tariffs, business broadband, IT support and maintenance, networking and business security.

https://www.hbtcommunications.com/about-us/ (opens in new tab)

After this apprenticeship

This role is a brilliant opportunity for someone who is seeking to develop themselves within an exciting team and a permanent position may be available for the right candidate

Ask a question

The contact for this apprenticeship is:

COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED

Katie Lumb

lumb.k@cw-chambertraining.co.uk

02476231122

The reference code for this apprenticeship is VAC1000280382.

Apply now

Closes on Saturday 30 November

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