Apprentice Customer Service Representative

Summary

We are looking for an organised individual to join our team as an Apprentice Customer Service Representative. As part of this role you will study towards the Business Administrator Level 3 Apprenticeship whilst experiencing a range of administrative duties.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm with a 1-hour lunch break.
35 hours a week
Possible start date: Friday 1 November
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Process bookings and send out relevant information to new and existing clients as well as the engineers
Ensure the engineers and clients are fully prepared for their visit and have received their relevant information in advance of the event/visit
Receive and respond swiftly and in a professional manner to all phone calls and emails to process bookings within a timely manner and following the procedures in place set out by PHS Engineers
Ensure bookings made are recorded accurately, filed securely and updated daily
Manage all engineers' diaries using our CRM Software
Contribute to targets in the business plan by up selling other activities where appropriate
Develop our customer base for PPM Contracts

You will be responsible for:

Booking new jobs and managing existing jobs
Managing parts jobs
Liaising with suppliers
Constructing quotes
Managing any further works and engineers’ diaries
Developing our planned preventative maintenance program with clients

You will report directly to the Directors.

Where you’ll work

Nags Corner

Wiston Road

Nayland

Colchester

CO6 4LT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

COLCHESTER INSTITUTE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprentice will be working towards the Business Administrator Level 3 Apprenticeship Standard
All delivered within the workplace via online training and at Colchester Institute Campus

Requirements

Essential qualifications

GCSE or equivalent in:

maths and English (grade 9-3/A*-D)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Administrative skills

About this company

We are a reactive emergency response company for heating and commercial catering. We are a small family run business that has been established over 10 years. Every year we have continued to grow significantly and need to enhance our team long term to help support our developing business.

After this apprenticeship

We will need a long-term office manager within our team and we would like to source the right person via the apprenticeship scheme

Ask a question

The contact for this apprenticeship is:

COLCHESTER INSTITUTE

Colchester Institute - Apprenticeship Team

ci.apprenticeships@colchester.ac.uk

01206 712043

The reference code for this apprenticeship is VAC1000280361.

Apply now

Closes in 22 days (Friday 25 October)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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