Customer Care Representative apprenticeship

ABZORB SYSTEMS LTD

BRIGHOUSE, HD6 1QF

Closes in 24 days (Wednesday 30 October)

Posted on 3 October 2024

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Summary

Managing and supporting direct customers with a range of products including mobile, fixed and data services. Possessing excellent customer service skills, the customer care representative will deal with a range of queries from billing to technical queries in an efficient manner. Create long term relationships with partners.

Annual wage
£14,625 a year

Minimum wage rates (opens in new tab)

Training course
Aviation customer service operative (level 2)
Hours
Monday - Friday - shifts to be confirmed

37 hours a week

Possible start date

Friday 1 November

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

• Responding to e-mail and telephone queries in an agreed SLA
• Overseeing automation
• Supporting partners and customers with our portfolio, including. including Vodafone, O2, our MVNO Abz and our fixed propositions where applicable.
• First line technical support (PSTN, ISDN2, ISDN30)
• Updating internal systems
• In life changes including adding / removing bars, bundles and completing contracts
• Supporting resellers with placing new orders.
• Placing orders for organic growth accounts
• Raising faults
• Raising billing queries
• Placing orders for hardware
• Supporting CapZ queries
• Reporting network faults
• Supporting other departments where applicable
• Onboarding new partners after sign up

Where you’ll work

ARMYTAGE ROAD

BRIGHOUSE

HD6 1QF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CALDERDALE COLLEGE

Your training course

Aviation customer service operative (level 2)

Equal to GCSE

Course contents
  • Comply with all aviation regulations, work within legislative guidelines and procedures.
  • Complete and maintain documentation to meet current legislative aviation guidelines
  • Use aviation systems effectively.
  • Adapt to different circumstances whilst maintaining customer service standards and remaining polite, helpful and customer focused
  • Adhere to procedures for identification and safe handling of dangerous goods
  • Work effectively as part of a team and with others identifying and responding to the needs of individuals, including colleagues, other organisations/stakeholders or customers
  • Communicate effectively transmitting and receiving information and recording it as required
  • Take appropriate action in the event of an incident, disruption or emergency, liaising with relevant people and recording actions and outcomes as required
  • Interpret and scrutinise travel documentation
  • Identify passenger anomalies and report to the line manager in accordance with relevant regulations
  • Correctly check-in all booked passengers and baggage
  • Carry out the boarding functions, ensuring accurate head counts and security and pre-boarding briefs and passenger handling duties
  • Communicate with flight crew regarding customer and other requirements for example; passengers with restricted movements
  • Deal with the required documents and health related items and the processing channels for these
  • Identify and use the correct handling method by using IATA PRM codes or via another applicable means of communication
  • Take remedial action upon identification of faults or errors in a timely manner.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE in:

    • English and Math (grade C/4 or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Attention to detail
    • Team working
    • Initiative
    • Good Written skills
    • Verbal Communication skills

    About this company

    At Abzorb we have more than 20 years’ experience as a progressive technology company specialising in telecoms, for businesses both nationally and internationally. We are dedicated to providing the most efficient, seamless support packages that work for you and your business.

    After this apprenticeship

    To be discussed on completion of apprenticeship.

    Ask a question

    The contact for this apprenticeship is:

    CALDERDALE COLLEGE

    Shannon Ingham

    Shannon.Ingham@calderdale.ac.uk

    The reference code for this apprenticeship is VAC1000280358.

    Apply now

    Closes in 24 days (Wednesday 30 October)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.