Apprentice IT Service Technician

HOOD GROUP LIMITED

Southend-On-Sea, SS1 1FP

Closes in 14 days (Friday 18 October at 11:59pm)

Posted on 3 October 2024

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Summary

The successful candidate will work with experienced technicians to provide technical support and maintenance services to the business and our clients. The position offers a unique opportunity to gain hands-on experience in a fast-paced and dynamic environment while earning a salary as an apprentice IT Service Technician.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

May increase the hourly rate after a probationary / trial period

Training course
Information communications technician (level 3)
Hours
Monday to Friday; hours to be confirmed (37.5 hours per week)

37 hours a week

Possible start date

Friday 1 November

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Assist senior technicians in installing, configuring, and maintaining systems, including desktops, laptops, servers, and networking equipment
  • Respond to service requests in a timely and professional manner, providing technical support both remotely and on-site
  • Provide basic troubleshooting and support for hardware and software issues
  • Document service interactions and resolutions in a clear and concise manner
  • Participate in on-going training and professional development opportunities
  • Work effectively as part of a team and contribute to the overall success of the department

Where you’ll work

Dencora Court

Tylers Avenue

Southend-On-Sea

SS1 1FP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BARKING AND DAGENHAM COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

    • Your training plan

    • Information Communications Technician Level 3 (A level) Apprenticeship Standard
    • You will study at Barking & Dagenham College
    • Training schedule has yet to be agreed upon, further details will be made available at a later date

    This standard aligns with the following professional recognition:

    • RITTech for 3

    Requirements

    Essential qualifications

    GCSE in:

    • 3 other GCSEs (grade 4/C)
    • English (grade 4/C)
    • Maths (grade 4/C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Problem solving skills
    • Analytical skills
    • Team working
    • Initiative
    • Troubleshooting
    • • A willingness to learn and a
    • A basic knowledge of compute
    • Passion for technology

    Other requirements

    Have you listed minimum 5 GCSEs? Are you able to travel to Southend? Hood Group is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note: Only shortlisted candidates will be contacted for an interview

    About this company

    The Hood Group has been providing insurance solutions for over 30 years to well-respected brands, insurance partners and financial intermediaries. Established in 1983, we offer our partners an end-to-end service, from product and quote web platform design, through to sales and retentions. We invest in the careers of all our staff, through training, qualifications and by providing a proactive learning environment. We understand the importance of staff wellbeing and maintaining a good work/life balance and we provide opportunities such as flexible working and career breaks. On completion of probation we also provide an excellent benefits package that includes life assurance, pension scheme, medical cover, permanent health insurance and more.

    After this apprenticeship

    We offer a supportive and inclusive work environment with opportunities for growth and advancement. If you are looking to start your career in the IT industry and have a passion for technology, we encourage you to apply.

    Ask a question

    The contact for this apprenticeship is:

    BARKING AND DAGENHAM COLLEGE

    The reference code for this apprenticeship is VAC1000280334.

    Apply now

    Closes in 14 days (Friday 18 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.