Apprentice Administrator

Summary

This opportunity requires a customer focused person to work in a busy office, giving admin support. The role will be office based in Headingley, and the duties will be varied, ranging from assisting with general administration and customer correspondence to assistance on client matters, where confidentiality and discretion are vital.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 9am- 5pm 35 hours Days to be confirmed 1 hour for lunch Training time provided as necessary
35 hours a week
Possible start date: Monday 11 November
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Meeting and greeting visitors
Incoming and outgoing telephone calls
Incoming and outgoing mail
Email and Microsoft office
Database maintenance
Support work to conveyancing department
Maintaining filing system
File opening
Storage and archiving of files
Dealing with customer queries and requests
Stationary/orders/refuse
Kitchen tidying

Where you’ll work

21 OTLEY ROAD

LEEDS

LS6 3AA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BRADFORD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

5 days per week in the office in Headingley
One day per month attending a workshop at Bradford College (can be done remotely)
Skills coach will visit the office every 4-6 weeks
All assignments will be uploaded to our CRM system, Aptem

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Tidy and presentable

Other requirements

You must be reliable and committed and have a good telephone manner. You must be discrete and maintain confidentiality at all times.

About this company

Small ‘high street’ solicitor firm undertaking residential conveyancing, will/probate and civil disputes

http://www.hallamsolicitors.co.uk (opens in new tab)

After this apprenticeship

Potential for a permanent position within the firm upon successful completion of apprenticeship

Ask a question

The contact for this apprenticeship is:

BRADFORD COLLEGE

Philippa Yates

p.yates@bradfordcollege.ac.uk

01274 728316

The reference code for this apprenticeship is VAC1000280292.

Apply now

Closes in 14 days (Friday 18 October at 11:59pm)

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