Pharmacy Retail Apprentice

St Peters Chemist

Worcester, WR5 3TA

Closes in 10 days (Thursday 17 October at 11:59pm)

Posted on 2 October 2024

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Summary

A fantastic opportunity has arisen, within our busy, friendly, family run pharmacy. As part of the role you will be expected to guide and educate callers and patients on their prescription benefits respond to incoming calls from customers on various issues. You'll also handle over the counter medications, cash and more.

Annual wage
£11,814.40 a year

Minimum wage rates (opens in new tab)

This is just a start.

Training course
Customer service practitioner (level 2)
Hours
Shift work. Monday - Friday, 10.00am - 6.00pm (Every other Thursday). 1 hour lunch break. Saturday, 9.00am - 5.00pm (every other Saturday). 30 minute lunch.

35 hours a week

Possible start date

Monday 21 October

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Helping over the counter
  • Serving patients
  • Learning in house systems
  • Talking to customers via the phone
  • Handling cash payments
  • Handling queries face to face
  • Requesting prescriptions on behalf of the patients
  • Advising on minor elements (to be taught during apprenticeship
  • Order stock and maintaining displays
  • Additional business requirements

Where you’ll work

Unit 3-4

St. Peters Drive

Worcester

WR5 3TA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HEART OF WORCESTERSHIRE COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Level 2 Customer Service Practitioner Apprenticeship Standard
    • Functional Skills in maths and English, if required

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English and Maths (grade 3)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Logical
    • Team working
    • Creative
    • Initiative
    • Non judgemental
    • Patience
    • Physical fitness
    • Reliability

    Other requirements

    Loyalty, Team player, quick learner, flexibility in working hours, passionate about work

    About this company

    We are a part of a family owned independent community pharmacy group. We are hugely popular in the community we serve, our customers will expect warmth and friendliness as well as confidence in attending to their queries. Our customers are passionately our number one priority under all circumstances. We are opening our doors to apprenticeships to enable one to gain insight into the world of Pharmacy and gain a wealth of experience with the possibility to further training opportunities.

    After this apprenticeship

    • There are opportunities for further qualifications including Dispensing Technician. The world is their oyster as far as the level of hierarchy of qualifications the candidate can achieve being loyal to the company

    Ask a question

    The contact for this apprenticeship is:

    HEART OF WORCESTERSHIRE COLLEGE

    Sue Portsmouth

    sportsmouth@howcollege.ac.uk

    The reference code for this apprenticeship is VAC1000280291.

    Apply now

    Closes in 10 days (Thursday 17 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.