Apprentice appointment generator

Eco Home Interiors

Bradford, BD9 5HB

Closes in 14 days (Friday 18 October at 11:59pm)

Posted on 2 October 2024

Print

Contents

Summary

We are seeking an Appointment Generator to join our team. The role involves communicating with potential clients to schedule appointments for our sales team. If you are fluent in English and have experience in telemarketing and sales, we want to hear from you

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday (40 hours per week)

40 hours a week

Possible start date

Monday 11 November

Duration

1 Year 3 Months

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Communicate effectively with potential clients in English
  • Generate appointments for the sales team
  • Utilise telemarketing techniques to engage prospects
  • Input appointment details into software systems like Salesforce
  • Plus more customer service tasks & duties

Where you’ll work

56 Duckworth Lane

Bradford

BD9 5HB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BRADFORD COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Customer Service Practitioner Level 2 (GCSE) Apprenticeship Standard
    • Apprentice will spend 5 days per week in the workplace
    • One workshop every month in college
    • Assessor will visit the workplace every 4-6 weeks
    • All work will be uploaded to our CRM system
    • Training schedule has yet to be agreed upon, further details will be made available at a later date

    Requirements

    Desirable qualifications

    GCSE in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Team working
    • Creative
    • Initiative
    • Patience

    Other requirements

    People Person: You enjoy interacting with people over the phone and have a friendly, persuasive approach. • Detail-Oriented: Strong attention to detail is essential for managing bookings accurately. • Customer Service Skills: Excellent customer service and negotiation skills are a must. You can persuade stakeholders to accept available appointment slots. • Flexible Availability: Able to work variable hours, including evenings and weekends, at short notice. • Tech-Savvy: Good data entry and typing skills for efficient use of our booking system. Please also ensure you are reliable and committed

    About this company

    Small Independent manufacturer. Family run business. Established Twenty Years. Good, honest reputation.

    http://www.ecobradford.co.uk (opens in new tab)

    After this apprenticeship

    • Promotion and permanent role in the business
    • Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at a Professional level

    Ask a question

    The contact for this apprenticeship is:

    BRADFORD COLLEGE

    Philippa Yates

    p.yates@bradfordcollege.ac.uk

    01274 728316

    The reference code for this apprenticeship is VAC1000280259.

    Apply now

    Closes in 14 days (Friday 18 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.