Interdepartmental Apprentice Business Admin & Office Support

Summary

Millgate Connect Limited are offering the chance for a candidate to take part in a Project & Sales Support Apprenticeship. The successful candidate will be working within Millgate Connects different departments dealing and helping with administration and office support.

Annual wage: £15,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 09:00 - 17:30 (1 hour lunch break).
37 hours a week
Possible start date: Friday 1 November
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This is a varied role and offers the successful candidate to work within the different departments at Millgate Connect.

On-the-job training including shadowing. Training guides are available however this will mainly be 1 on 1 training
Operations Manager to coach the Apprentice
Ensure department emails are monitored, reviewed, categorised and archived.
Updating system and ensuring that records are maintained and updated
Answering calls/emails and dealing with client queries in a professional and helpful manner
Adhere to company procedures and policies
Supporting the Sales team with documentation and queries
Assisting the Provisioners with admin tasks for their projects
Repetitive tasks such as reviews and reports for our clients

Where you’ll work

7 VANTAGE DRIVE

TINSLEY

SHEFFIELD

S9 1RG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

RNN GROUP

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The Apprenticeship Standard you will be studying is Business Administration - Level 3
The successful candidate will continue their studies with Apprenticeship specialists, at RNN Group both remotely and from one of their campuses, giving you the flexible training and support you need to become an all-rounded and successful Administrator
Functional skills in both maths and English, if required
Level 3 Business Administration qualification upon successful completion of the apprenticeship

Requirements

Essential qualifications

GCSE in:

Maths & English (grade A*-C/9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Logical
Team working
Creative
Initiative
Patience
Proactive and confident

Other requirements

This is a very fast paced environment where you will be required to be proactive and self-managed. There is a possibility of working on faults as well as processing orders and creating/maintaining records. All of which have specific SLAs (timescales/deadlines) to adhere to. This role will be working with the Operations Manager, Support, Projects and Sales.

About this company

Our preferred approach: Millgate’s unique approach of working in interdependent teams means we provide you with a complete end-to-end technology solution. We work towards providing tangible, positive outcomes for your business. Put simply, we supply you with a solution that actually works for you. No fuss. No empty promises. Just clever tech, delivered right.

https://millgate.co.uk/ (opens in new tab)

After this apprenticeship

Depending on the skills, qualities, and preferences of the apprentice, the successful individual could progress within the business, as the business grows, to a more technical role, sales or project management within the team. Millgate has various departments and internal staff are supported if they want to pursue careers within other areas also.

Ask a question

The contact for this apprenticeship is:

RNN GROUP

Lorraine

lorraine.savage@rnngroup.ac.uk

07713319356

The reference code for this apprenticeship is VAC1000280219.

Apply now

Closes in 24 days (Wednesday 30 October at 11:59pm)

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